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AT68
Beginner

on ‎10-06-2023 13h12

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Message 1 of 3

BT Mail IMAP settings for Outlook

Just done an update on Mac to Ventura 13.4 and outlook has updated to a new version and now i cannot access BT mail account - pre-set default settings for IMAP do not seem to work 

Any help / solution appreciated - Apple support could not help me

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imjolly
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‎10-06-2023 13h18 - edited ‎10-06-2023 13h22

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Re: BT Mail IMAP settings for Outlook

from google    are you a business user?

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

 



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gg30340
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‎10-06-2023 13h55 - edited ‎10-06-2023 13h55

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Message 3 of 3

Re: BT Mail IMAP settings for Outlook

Are you a residential BT Broadband customer or paying for your email through a BT Premium email account.

If neither of the above your email will have been downgraded to BT Basic Email and you will will no longer be able to access your email account using an email client/app such as Outlook. Instead you will need to use a web browser.

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