cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
sh1983
Aspiring Contributor
371 Views
Message 1 of 4

BT Mail address is currently inactive

Whenever I log into my BT Mail, I get this message, "Sorry. Your BT Mail address is currently inactive. To reactivate it, please visit MyBT.". When I click on the 'visit MyBT', I get this message, "Your email was last used 27/08/2016 02:43:27. This mailbox is suspended and will be permanently deleted on 25/01/2017.unless you reactivate it in next days.". How do I reactivate my email address? It just seems to be stuck on a neverending loop.

0 Ratings
Reply
3 REPLIES 3
Distinguished Sage
Distinguished Sage
369 Views
Message 2 of 4

Re: BT Mail address is currently inactive

Have a look at this link

 

http://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-bt-mail-address-been-deleted%3F

 

Have you been using the email address?

0 Ratings
Reply
sh1983
Aspiring Contributor
320 Views
Message 3 of 4

Re: BT Mail address is currently inactive

No, I just use it for my BT account. I read the link and I don't have a reactivate button.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
308 Views
Message 4 of 4

Re: BT Mail address is currently inactive

If you have not been using it, as per the message you received, it will have been deleted and you will not be able to recover it.

0 Ratings
Reply