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larrybeard
Aspiring Contributor
945 Views
Message 1 of 6

BT Mail app - unable to add attachment

Is there a fix to add an attachment using the BT Mail App??

I see previous posts there was a problem

By attachment I am meaning one page word doc

It seems you can photos through the app but “attach files” is greyed out

Many thanks

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5 REPLIES 5
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: BT Mail app - unable to add attachment

Do you mean App or do you mean webmail? Either way I can attach documents.

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larrybeard
Aspiring Contributor
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Message 3 of 6

Re: BT Mail app - unable to add attachment

I mean in the BT mail app - seem to be able only attach photos, have added screenshot showing add files greyed outAdd files is greyed out ??Add files is greyed out ??

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: BT Mail app - unable to add attachment

Is that the iPhone version, it looks totally different to Android. Clicking the paper clip takes me to the phones file system rather than what is on your screen shot.  Does the add picture still take you to your file system anyway?

I would abandon the BT Mail app in any case and install a proper app.

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larrybeard
Aspiring Contributor
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Message 5 of 6

Re: BT Mail app - unable to add attachment

Hi

It is for IPhone / IPad from the Apple App store

The paper clip only takes you to the photo library , you need the files paper clip to not be grey to attach files

Seems strange it is there but greyed out ?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: BT Mail app - unable to add attachment

As advised, delete the BT app and use either the native iPhone app or Blue Mail, far superior.

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