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scopio
Aspiring Contributor
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Message 1 of 6

BT Mail taking a long time to sync with Outlook in Office

Today my friend had a problem with BT Mail taking a long time syncing with Office Outlook.

The BT Mail account is set up with IMAP.

Office Outlook seemed to freeze when syncing with BT Mail, is this an Outlook issue or is the issue with BT Mail?

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5 REPLIES 5
gspearson
Expert
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Message 2 of 6

Re: BT Mail taking a long time to sync with Outlook in Office

I had trouble of this kind due to a corrupt .pst file - there is a piece of MS software that checks it.  Worth a try.

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scopio
Aspiring Contributor
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Message 3 of 6

Re: BT Mail taking a long time to sync with Outlook in Office

What is the MS software to check for corrupt .pst file? please elaborate.
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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: BT Mail taking a long time to sync with Outlook in Office

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scopio
Aspiring Contributor
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Message 5 of 6

Re: BT Mail taking a long time to sync with Outlook in Office

Will give that a try the next time the issue reappears. At the moment all seems to be working fine again.
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gspearson
Expert
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Message 6 of 6

Re: BT Mail taking a long time to sync with Outlook in Office

It used to happen a lot when I was on POP email, which made me move to 365 and IMAP.

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