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skc
Aspiring Contributor
993 Views
Message 11 of 68

Re: BT Mail username and password

I am having the same issue too, and lots of others reporting on Down Today and other forums. This has got to be sorted. Cannot keep changing the password, this doesn't happen with Gmail or Outlook. It is so unreliable, will you get it sorted please. If it wasn't for the usefullness of having a simple email address I have used for years, I would have dumped it ages ago, and will then mean I would probably dump BT too.

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Distinguished Sage
Distinguished Sage
991 Views
Message 12 of 68

Re: BT Mail username and password

You don't need to change the password, just keep retrying with existing password.

Moderator
Moderator
979 Views
Message 13 of 68

Re: BT Mail username and password

Hi Everyone,

 

I'm really sorry about the problems you are having with your BT Mail at the moment. I have brought this thread to the attention of our email team.

 

Thanks

Neil

EurIng
Contributor
970 Views
Message 14 of 68

Re: BT Mail username and password

Thanks - anything positive to fix this problem will be appreciated.

 

Robot Frustrated

acprc
Beginner
947 Views
Message 15 of 68

Re: BT Mail username and password

Same here, over a week now with constant password requests. Getting close to moving now as when you work from home it's annoying.

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Highlighted
keithwjones
Contributor
930 Views
Message 16 of 68

Re: BT Mail username and password

Same problem for me, keeps asking for password.

 

Windows 10, Windows Live Mail.

 

Keith

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rsndll
Aspiring Contributor
886 Views
Message 17 of 68

Re: BT Mail username and password

I've been having the same problem on multiple devices for almost a week now. I'm using Mail on a Mac

 

Despite all the messages on here the service desk seem unaware of the problem - and nothing on the service status page either.

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junction10
Newbie
872 Views
Message 18 of 68

Re: BT Mail username and password

Also getting this problem, intermittently..  had it for almost a week..

 

Bounce messages report error 535:

 

This is an informative message sent by junction10.net.

 

The server was not able to deliver your email message

 

to the following addresses:

 

 <(removed)> 535 invalid user ID or passw

ord)Reporting-MTA: dns; junction10.net

Arrival-Date: Sun, 6 Dec 2015 17:22:52 +0000

 

 

Action: failed

Status: 5.7.0

Remote-MTA: mail.btinternet.com

Diagnostic-Code: SMTP; 535 invalid user ID or password

 

 

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EurIng
Contributor
852 Views
Message 19 of 68

Re: BT Mail username and password

 

Nothing new here.....just had the following message from BT Care:

 

Can you try these steps to see if it helps.

1. Turn off (or stop email synchronising) any device (tablet, mobile, laptop) that may have his old password
2. Change his password via BT.com to a password he has not used before
3. WAIT for 2 minutes to allow our systems to clear the suspicious activity flag
4. Attempt to logon via the BT.com email link
5. If successful then turn on each of his other devices one by one and change their passwords immediately

 

Once again, I've changed passwords in accordance with the instructions and I can tell you IT DOES NOT WORK< DONT WASTE YOUR TIME.

 

As I write this message I'm getting repeat messages from both my BT internet addresses to enter my username and password.

 

CRAZY !!!

812 Views
Message 20 of 68

Re: BT Mail username and password

Me too - using Outlook 2010 client.  Presumably someone has fiddled with the servers so as to give us more ads or something.  This is really annoying and has been going on for four or five days now.  What is being done to fix it?

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