What type of device are you using?
The following is when a PC or Laptop is used.
Just to ensure you are looking in the correct place:- log onto your email account using a browser and click on the "Contacts" button in the menu bar.
When the page opens you should have two columns. The first column should show your contacts folder named "Main". The second column should show a list of any contacts you have previously stored in your contacts folder.
There should be a a menu bar at the top of this column with a button "new" and "more". Clicking on the "new" button should bring up a new drop down box and give you options which once you choose the option you want you then follow the prompts.
Thanks for suggestion but I have been trying this since Monday on my PC. Contacts page is empty - no columns. I just get a message "loading contacts" followed by "unable to complete".
I would suggest that if you haven't already done it you should contact the moderator as per the message he has sent you.
Your suggestion of contacting the moderator who responded previously led to success. I now have my contacts back but the list needs cleaning somewhat. At least I don't have to start from scratch!