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Message 1 of 6

BT Outlook Integration

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Hi,

I have lost connectivity between my Outlook client and BT email accounts(IMAP / 2no.)

Accounts are working if I use webmail, but am having server connectivity issues(mail.btinternet.com) between Outlook client and BT.

Was all working fine yesterday, howver can now only use mail via Web as opposed to preferred MS Outlook.

Is this related to the the wider MyBT issue?

Any help appreciated.

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Message 2 of 6

Re: BT Outlook Integration

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Are you a BT broadband customer or paying for Premium Mail? If neither, your email account will have been downgraded to Basic mail which is only accessible via webmail.

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Message 3 of 6

Re: BT Outlook Integration

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Hi,

Yes, I am a BT broadband customer, but unsure regarding Premium Mail as was not something I was aware of.

I have been using MS Outlook for many years without an issue.

How do I check my status in respect of Premium Mail as the inactivity / lost connection only started today.

 

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Message 4 of 6

Re: BT Outlook Integration

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Premium mail is for non BT broadband customers, as you have BT broadband it is irrelevant.

Probably just a glitch with the flaky BT email system.

You could try disconnecting your hub for half an hour or so to get a different IP address and thus possibly a different email server.

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Message 5 of 6

Re: BT Outlook Integration

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Understood and thanks for the note.

Will try that later when others not using the connection, etc.

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Message 6 of 6

Re: BT Outlook Integration

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Hi,

This worked!

Thanks you so much for the advice regarding a reboot of the router to obtain a new IP address.

Much appreciated and so glad I registered for the community yesterday!