I've been a BT Broadband & Phone customer for many years but now only retain BT Premium Email @ £5/month.
Recently while in email, it logs out at random, even during creating a long email, 'for security reasons' and I have to navigate all way back in from scratch. Initial advice from BT was to ''use a different browser' and despite trying Edge, Chrome and Opera, the problem persisted.
I spoke to an advisor on BT Premium Mail helpline, 0808 100 6778, who confirmed that BT log people out every half hour or so 'during periods of inactivity' which I politely pointed out should not include banging out a long email.
Apparently, I am one of the Yahoo based BT mail customers and his suggestion was that I should access BT Mail through 'mail.yahoo.com' ( as opposed to via BT.com ) and that should cure my problem as apparently Yahoo BT mail customers do not get the 'inactivity protection' ...
Anyone else having similar problems?
A brief perusal of the forum will reveal many complaints regarding this, unfortunately it is the way the BT webmail system now seems to operate, not just premium mail (which is a misnomer, it is not a premium product, just the normal mail system for those without a BT broadband account). You could, of course, use a free mail client such as Thunderbird or Claws mail which will not have the same problem and will provide a better interface than webmail.