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Christine
Aspiring Expert
953 Views
Message 1 of 5

BT Premium Mail

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Mother gone to a nursing home, but needs to retain her email address.

BT Broadband and Phone cancellation order completed yesterday, but there is no link in 'Manage Email' to switch to Premium mail as suggested in the help section.

Does it take a few days for the link to appear on her account page?

Christine

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gg30340
Distinguished Sage
Distinguished Sage
949 Views
Message 2 of 5

Re: BT Premium Mail

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It should appear when the account is finally closed.

If you are a BT Broadband customer you could have her email account linked to your BT Broadband account and that will stop her from having to pay for Premium Email.

See link

https://bt.custhelp.com/app/answers/detail/a_id/44864/~/can-i-link-my-existing-bt-mail-address-to-an...

New_To_UK
Aspiring Expert
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Message 3 of 5

Re: BT Premium Mail

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It probably does take a few days however I would call up the helpdesk to switch to premium mail immedietely.

These things can easily be forgotten to do in a few days and there is a risk of deleteion and further hassle later on.

Christine
Aspiring Expert
932 Views
Message 4 of 5

Re: BT Premium Mail

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That's a good option to bring her email into my account, will investigate now, thanks

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Christine
Aspiring Expert
917 Views
Message 5 of 5

Re: BT Premium Mail

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Imported her address into my BT account, tested and working fine.

Thanks for the heads up, £7.50 per month saved that she can now spend on her Kindle books