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StuartH
Moderator
Moderator
1,033 Views
Message 21 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

Hi all

We are investigating this issue, very sorry for the inconvenience it has caused so far. As a workaround as @gg30340 has mentioned email does seem to be working when using an email client.

Any updates we receive on this investigation will be posted here.

Thanks

Stuart

toller
Contributor
1,016 Views
Message 22 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

I tried using the URL but "something went wrong" message still appeared
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flytothemoon
Contributor
1,015 Views
Message 23 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

Thanks for reporting - appreciated.

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toller
Contributor
979 Views
Message 24 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

I CANNOT log into emails and my ONLY device is a laptop. I was able to see my emails earlier today. I cannot log into MY BT either
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GarryJ
Expert
960 Views
Message 25 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

Same problem for me, did manage to log onto MYBT through the app on my phone, that seems unaffected at the moment.

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keithp
Aspiring Expert
867 Views
Message 26 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

I have the same issue. Not sure where you report it, so am in Scarborough, N Yorks.

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gg30340
Distinguished Sage
Distinguished Sage
855 Views
Message 27 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT


@keithp wrote:

I have the same issue. Not sure where you report it, so am in Scarborough, N Yorks.


What more is there to report. If you read the thread you will see that BT are aware of the problem and they have also posted the following message on the BT email log on page.

"We've had reports of a problem with BT Mail. We're working to establish what's wrong and will provide updates soon. Sorry if you're affected".

 

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Geoff103
Contributor
839 Views
Message 28 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

Looks like it's resolved now.

 

In  now on reset password

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keithp
Aspiring Expert
765 Views
Message 29 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

gg30340

 

Not much point posting a fairly unhelpful reply is there?
I was merely providing some info in case it would be useful.
Perhaps in future you may refrain from posting such replies that serve only to annoy or antagonize.

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JohnC2
Moderator
Moderator
751 Views
Message 30 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

Hi All, please keeps your posts friendly.

thanks

John

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