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flytothemoon
Contributor
1,279 Views
Message 1 of 41

BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

I just wondered if there were technical issues loggin in to BT today, I am unable to access my emails or log in to My BT - error message there are a lot of reports of problems on down detector too.

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40 REPLIES 40
k2k
Aspiring Contributor
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Message 2 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

having the same problem. Logged in OK 2 hours ago but not now.

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halfhearted
Aspiring Contributor
1,196 Views
Message 3 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

I cannot log in either. No idea what the problem is. Foolishly I attempted to change my password by answering my "secret question". It made no difference. Still cannot log in with either the old or new passwords. The original error message I was getting was simply "Something went wrong". I am now getting a message (not true) suggesting that my log in details are wrong

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flytothemoon
Contributor
1,187 Views
Message 4 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

Thanks for a quick reply, sorry you can't log on too, but I am hoping it is a general tech problem that will be sorted soon - there is nothing on the Status Page however.

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johnth1
Beginner
1,166 Views
Message 5 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

same here

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Will168
Contributor
1,162 Views
Message 6 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

MyBT was working about an hour ago, but I am now also getting error messages when trying to login.

I don't have BT email, so cannot confirm on that front.

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flytothemoon
Contributor
1,161 Views
Message 7 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT

Exactly same thing just happened when I attempted to log in - "Something went wrong" - hopefully the Mods will give an update.

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toller
Contributor
1,107 Views
Message 8 of 41

Message "Something went wrong Please try again keeps appearing when I log into emails or My BT

WHY am I getting a message "something went wrong. Please try again"  when I try to log into emails or My BT? Has a glitch just developed in the system as I have SAVED my log in details. I also get a message asking me to check my log in details which I KNOW are correct as I have logged into my emails several times today.  Also I have NO new orders.

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halfhearted
Aspiring Contributor
1,099 Views
Message 9 of 41

Re: BT WEBSITE DOWN ?? - Cannot log in to Email or My BT


@flytothemoonwrote:

Thanks for a quick reply, sorry you can't log on too, but I am hoping it is a general tech problem that will be sorted soon - there is nothing on the Status Page however.


What's the URL for the Status Page? Thanks.

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flytothemoon
Contributor
1,046 Views
Message 10 of 41

Re: Message "Something went wrong Please try again keeps appearing when I log into emails or My

Exactly what is happening when I try to log in to my 2 email accounts and My BT.

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