Are you unhappy with the new version of email on PC or is it just me?

[TheAlanB]

Thanks, I was searching email and not webmail. I hope they do indeed listen and come up with a better platform solution for PC users (assuming I am not in the minority of course) 

[Katieb2]

I agree, it is not as user friendly, the right hand side of the email isn’t visible and I can’t minimise the email folders on the left.

[ColinB10]

No AlanB you are clearly not alone in your negative view of the new email format! I have also been with BT since the nineties and this new email format is more than a backward step, it's a diabolical insult to all of us who pay good money for what is supposed to be a quality product! Apart from the childish design, my main criticism is that emails are now difficult to read due to broken words at line breaks. I wish this had come to light before I renewed my contract as I would now no longer be a BT customer.

[MrMole]

Given that one major problem has been known from the beginning, namely that autosave makes the cursor jump back to the start of your draft message, I would have though that by now BT programmers would have found out why that happens and have fixed it. So why haven't they? (I ask, speaking as a retired IT project manager who worked on systems much bigger and more complex than BT email).

[oldles]

Stepping aside from the various web mail issues, i wonder why BT thought they needed a 'up/downgrade in the first place, web mail is just a tool, does not have to look wizzbang , it has to function, Version improvement and bugs are better done in small incremental changes to the software, with a small group of testing users , this recent tsunami of code from what looks like a cheap sw contractor has probably been hailed by some manager as a huge success. As BT are pretty much a closed shop when it comes to complaints.   

[Dragoncard]

To get this huge problem sorted, I've written to the Digital Director of BT today, and have told him that I'm posting a copy here. Let's see if BT senior Directors can help us. My motto is start courteously and work through he gears if nothing happens.

Let's hope...

[RogerH27]

Well said Dragoncard. Here’s hoping!

Problem No 38 or even No39 - what happened to the spellchecker - if there was a spelling mistake you could highlight the word and options for alternatives would appear - a useful feature, please restore.

[licquorice]

Spellchecker hasn't been a function of the email system for many years. Spellchecking is a browser function.

[RogerH27]

All I can say is that using the new BT system, it no longer works!

[licquorice]

It does for me using Firefox with Windows 11.

Are you using a Mac? There was a post recently with spellchecking not working using a Mac