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B3rnie
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Message 1 of 21

BT Wi-fi Status - Not Active on Home Hub

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I have already opted in for BT Wi-Fi.

 

BT broadband option:BT Infinity Option 2
BT Wi-fi community status:Opted In

 

This was 2 weeks ago, but my home hub is still saying it's not active.

 

BT Wi-fi Status:Not active on your BT Home Hub

 

Today, following instructions from your site, I reset my hub, then I opted-out of BT Wifi then back in again, to see if this remedied the situation.  So far nothing has changed.  I need this to be working by this Saturday 27 July, as I am going to be taking my daughter away and she is very grumpy without some entertainment.  When child is grumpy this makes stressed/grumpy adult.

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Distinguished Sage
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Message 2 of 21

Re: BT Wi-fi Status - Not Active on Home Hub

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all you can do is wait now for the hub to update and turn BT WiFi on
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Distinguished Sage
Distinguished Sage
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Message 3 of 21

Re: BT Wi-fi Status - Not Active on Home Hub

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enter email and see if active  https://www.bt.com/wifi/secure/status.do?s_cid=con_FURL_btfon/status



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B3rnie
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Message 4 of 21

Re: BT Wi-fi Status - Not Active on Home Hub

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It says my account is active on the BT Wi-fi site, just that my hub is not active for wifi.  It's been like that since I joined BT over 2 weeks ago.

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Distinguished Sage
Distinguished Sage
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Message 5 of 21

Re: BT Wi-fi Status - Not Active on Home Hub

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as long as active on website then you will be able to connect to btwifi when out and about - hub will catch up



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B3rnie
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Message 6 of 21

Re: BT Wi-fi Status - Not Active on Home Hub

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No, I've tried to connect while out and it didn't get a connection.  

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Distinguished Sage
Distinguished Sage
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Message 7 of 21

Re: BT Wi-fi Status - Not Active on Home Hub

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did you select a bt broadband customer and use the primary btinternet address and password?  only primary works no sub accounts



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B3rnie
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Message 8 of 21

Re: BT Wi-fi Status - Not Active on Home Hub

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Yes, I am using the primary email and password for account.
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Distinguished Sage
Distinguished Sage
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Message 9 of 21

Re: BT Wi-fi Status - Not Active on Home Hub

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don't know whether you have read the 'stickies' help at top of boards  http://community.bt.com/t5/BB-Out-About/BT-Wi-Fi-issues/td-p/697978

 

what are you using - laptop smartphone or something else



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B3rnie
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Message 10 of 21

Re: BT Wi-fi Status - Not Active on Home Hub

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I'm trying to use an iPad.  

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