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Nibz
Beginner
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Message 1 of 2

BT Yahoo Mail (IMAP) not syncing with MS Outlook, intermittent problem, clears then fails again

I'm getting the same issue as SueFoster110 posted previously but in my case the issue has been getting worse over the last 2 months in that the issue clears itself then re-occurs a few days later. For instance, had no syncing early this week, then yesterday it was working fine then today it's stopped syncing again. I've not (knowingly) changed anything, updated anything or deleted anything. But this is getting infuriating now. Mail access via mobile devices or web based access is fine and works OK but using Outlook is very hit or miss with no apparent cause. I don't see the point in changing passwords as by tomorrow it will possibly all be working fine again and there is no guarantee a change of passwords will solve the issue. Thoughts?

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Distinguished Sage
Distinguished Sage
114 Views
Message 2 of 2

Re: BT Mail not Synching with Microsoft Outlook

There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves.

Because Outlook stopped accessing your email and you were still able to access your email via webmail and via an app on your mobile devices it is obviously not a problem with your email account or with your password, hence the advice not to do anything. 

It is suspected that the problem lies with the BT servers but this has not been confirmed by BT. The problem usually resolves its self in a day or two so again I would suggest that all you can do is wait.