Any chance one of the mods could get some information from the mail team on how it is supposed to work? Any time in the next 10 years would be good.
For avoidance of doubt, that is a dig at the mail team not the mods, who I am sure are as frustrated with them as the rest of us.
after a lot of pain tshoot where my partner got locked out of her Yahoo account where I have a subaccount - i ended up seeing several screens so i grabbed a few screenshots.
It looks like it depends whether or not you have a BTID and whether the email in question is "Added to BTID". The below screen shows my partners page where the first email address has a "Change Password" and the last email has a "Add to BTID" button.
Now from my webmail when i click on the settings icon - and click Account Info as below:
I end up on this page with 2 pink boxes:
When I click "Change my password" I get:
HERE IS THE INTERESTING BIT
When I enter the email address which has "Add to BTID" status on MYBT and click continue I get this page:
When i enter the email address which has "Change Password" agsint it on MyBT and click continue
It somehow auto-recognises that emaill address is "linked" to my BT and presents me a different page. When I click reset my BT Mail password and click continue it asks me to log into MY BT again:
One I log in - i end up in MyBT screen again which is teh first image above. To reset my password I click "change password" agaisnt the 1st email address and I end up on this screen:
I can simply enter a new password here without having to answer any security Q or entering the current password.
So my longwinded conclusions:
Hit back if you think something is not kosher here.