I normally access my BT Yahoo email account using the Chrome web browser.
Today I tried it in Internet Explorer 11 (Windows7) and it looks quite different from the Chrome browser version.
Specifically, I cannot find an option to view my emails in a preview pane. In fact there are no view options available. When I click on an email it opens it directly. I’m sure it didn’t do this a year or so back before I started using Chrome.
Can anyone offer any advice please?
It sounds like you may be using the "basic mail". If you change it to the "newest version" which can be found by clicking on the button on the right hand side. You can then go into settings and change the view to allow a preview pane.
The option to switch is on the top right of the screen if it is available to you but may not be due to outdated browser. Why have you stopped using Chrome?
I haven’t stopped using chrome actually. IE11 was still set up as my default browser for some reason and had popped up when I clicked on a link in another application that opened IE but nothing was happening. So curiosity got the better of me and I just had to get it working again. Also my wife won’t stop using IE11 (because she’s used to it it and doesn’t like change 😡) and her email is the same, ie basic email only.
So I spent a lot of time getting IE11 to work & when I did I realised that the BT Yahoo Mail wasn’t working like it does in Chrome. So I just had to try and fix it. But I can’t. It only works in basic mode and there is no option to upgrade. Thing is it’s not an outdated browser. It’s IE11 & it’s the latest version available in Windows 7.
The next version is ‘Edge’ and I think that only works in Windows 10.
If you open developer tools in WIN 7 IE11, it is shown as ‘Edge’ anyway. 🤔🤔🤔