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john48benno
Beginner
10,599 Views
Message 1 of 9

BT Yahoo homepage login

Every time I try to login to my BT Yahoo home page I get message saying Invalid ID or password but I am 100% sure these are entered correctly, any ideas?

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8 REPLIES
Guru
10,594 Views
Message 2 of 9

Re: BT Yahoo homepage login

Hi John, Have you checked this page:

http://help.yahoo.com/l/uk/bt/login/  in case ytou have forgotton the password.

toekneem

(EASBF)

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john48benno
Beginner
10,589 Views
Message 3 of 9

Re: BT Yahoo Homepage login

I have already changed password as I thought that was the problem - ID and new password works OK with email clients but for some reason the full email and password (definitely correct) wont let me log in to BTyahoo homepage.

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Guru
10,583 Views
Message 4 of 9

Re: BT Yahoo Homepage login

Hi John, Well if can login with a client , that sortss out the login details. I do know that webmail does have occasional login problems.

 

Is this a New account.

If so and you are still having pronblems in 24hrs, maybe get in touch with the mods and see if they can help you.

How to contact the mods: http://bt.custhelp.com/app/contact_email/c/4951

toekneem

(EASBF)

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stewartv
Contributor
10,573 Views
Message 5 of 9

Re: BT Yahoo homepage login

I would like to know what the solution was... just returned from a trip to switzerland and at several 'public' PCs in hotels, it was impossible to login to the web page for email retrieval (or even Yahoo for that matter) - same error messages as yours (invalid username or password).

 

A separate email account with another provider worked fine for logging in via a web browser

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Distinguished Sage
Distinguished Sage
10,564 Views
Message 6 of 9

Re: BT Yahoo homepage login

From a previous post I think you had to be in the Uk to use your BT login.  The solution was to use  like windows live mail or similar



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stewartv
Contributor
10,561 Views
Message 7 of 9

Re: BT Yahoo homepage login

Interesting comment about being in the UK. Earlier this year no problems in France ot Italy - I used the yahoo web site and login was fine.

 

Curious as to whether it may actually be if a 'hotel' or internet cafe PC may have cookies disabled which might cause this symptom?

 

I will investigate further about Windows Live Mail in case that may be a solution - tried searching these forums but could not find the mention about this issue.

 

 

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10,548 Views
Message 8 of 9

Re: BT Yahoo homepage login

I've definately logged in with the usual credentials from Italy and Portugal with no problem.

 

If there has been a change, perhaps its a feature of the 'improved' BT Yahoo Mail? Smiley Surprised

AQ.
"Welcome to Royston Vasey - You'll never leave."

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vofsanity2
Recognised Expert
10,471 Views
Message 9 of 9

Re: BT Yahoo homepage login

john48benno

 

I have recently had the same problem webmail fails but email client works ok (only on one of my accounts)

 

I used the reset password facility to reset it to what it was i.e I did not want to have to change the email client.

 

Lo and behold both webmail and email client worked showing that username and password were correct that I was using for webmail.

 

It looks like Yahoo has got some sort of intermittent problem.

 

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