cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Jimbo813
Aspiring Contributor
380 Views
Message 1 of 18

BT Yahoo sub account

Hi, I've been having the same problem as others trying to access a sub account, is there a mod that can help please?
Thank you
0 Ratings
17 REPLIES
349 Views
Message 2 of 18

Re: BT Yahoo sub account

Seems to be a common issueonline chat are hopeless say its working then end chat

0 Ratings
Moderator
Moderator
326 Views
Message 3 of 18

Re: BT Yahoo sub account

Hi @Jimbo813,

I'm sorry you're unable to access your email sub account. Please can you send me in your details, using the "Contact The Mods" link found in my profile and I'll get this investigated.

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
0 Ratings
Jimbo813
Aspiring Contributor
264 Views
Message 4 of 18

Re: BT Yahoo sub account

@PaddyB did you get my message regarding my problem
0 Ratings
Moderator
Moderator
259 Views
Message 5 of 18

Re: BT Yahoo sub account

Hi @Jimbo813 I've checked and we have received your details and we will be in touch with you soon.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
0 Ratings
Jimbo813
Aspiring Contributor
243 Views
Message 6 of 18

Re: BT Yahoo sub account

Thanks
0 Ratings
Jimbo813
Aspiring Contributor
209 Views
Message 7 of 18

Re: BT Yahoo sub account

@JohnC2could you give me a timescale as to when the sub account email will be fixed as it's my wife's and hasn't been able to use it for 2 weeks.
Many thanks
0 Ratings
Moderator
Moderator
201 Views
Message 8 of 18

Re: BT Yahoo sub account

Hi @Jimbo813,

We're asking our suppliers to get this reactivated for you. As soon as we hear back we will be in touch. This can take a couple of working days to complete.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the thumbs up next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
0 Ratings
Jimbo813
Aspiring Contributor
169 Views
Message 9 of 18

Re: BT Yahoo sub account

@dannys
It's now recognising the email but won't sync even if you change the password, nearly there
Many thanks
0 Ratings
Moderator
Moderator
152 Views
Message 10 of 18

Re: BT Yahoo sub account

@Jimbo813 sorry about that, is it the password that's not syncing now?

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
0 Ratings