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Jimbo813
Aspiring Contributor
435 Views
Message 1 of 18

BT Yahoo sub account

Hi, I've been having the same problem as others trying to access a sub account, is there a mod that can help please?
Thank you
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17 REPLIES 17
Stuartwayment
Beginner
404 Views
Message 2 of 18

Re: BT Yahoo sub account

Seems to be a common issueonline chat are hopeless say its working then end chat

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Moderator
Moderator
381 Views
Message 3 of 18

Re: BT Yahoo sub account

Hi @Jimbo813,

I'm sorry you're unable to access your email sub account. Please can you send me in your details, using the "Contact The Mods" link found in my profile and I'll get this investigated.

Thanks

PaddyB

Community ModeratorPaddyB
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Jimbo813
Aspiring Contributor
319 Views
Message 4 of 18

Re: BT Yahoo sub account

@PaddyB did you get my message regarding my problem
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Moderator
Moderator
314 Views
Message 5 of 18

Re: BT Yahoo sub account

Hi @Jimbo813 I've checked and we have received your details and we will be in touch with you soon.

Cheers
John

Community ModeratorJohnC
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Jimbo813
Aspiring Contributor
298 Views
Message 6 of 18

Re: BT Yahoo sub account

Thanks
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Jimbo813
Aspiring Contributor
264 Views
Message 7 of 18

Re: BT Yahoo sub account

@JohnC2could you give me a timescale as to when the sub account email will be fixed as it's my wife's and hasn't been able to use it for 2 weeks.
Many thanks
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Highlighted
Moderator
Moderator
256 Views
Message 8 of 18

Re: BT Yahoo sub account

Hi @Jimbo813,

We're asking our suppliers to get this reactivated for you. As soon as we hear back we will be in touch. This can take a couple of working days to complete.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Jimbo813
Aspiring Contributor
224 Views
Message 9 of 18

Re: BT Yahoo sub account

@dannys
It's now recognising the email but won't sync even if you change the password, nearly there
Many thanks
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Moderator
Moderator
207 Views
Message 10 of 18

Re: BT Yahoo sub account

@Jimbo813 sorry about that, is it the password that's not syncing now?

Community ModeratorNeilO
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