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Message 1 of 2

BT account hack. how is this being done?

Neighbour had BT account hacked. password, recovery mobile and recovery email all changed. Result - 1. email to address list asking for money 2. replies from these people being forwarded to spammer email address in BT (auto-forward) settings.
Sorted with BT, we thought.  Half an hour later, the auto-forward has been reactivated. How are they doing this!!!  I assume there's malware/key logger on the computer.  OR their router has been hacked (is this even possible).
I've got their computer at my house.  No signs of a repeat problem (auto-forward settings being messed around with).  Bloody hell.

EDIT: BT chap said we should get a separate email with instructions to "clear" MyBT details.  No email was received and I'm wondering if this is significant.

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Re: BT account hack. how is this being done?

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