BT e mail

[LadyLouisa]

Have been with BT For many years so what on earth is up with the mobile app and bt mail in general. 
The app keep chucking me out every few days and then locks me out when I try to log back in. When I finally get to sign in I have to keep changing my password as it tells me it is incorrect. Also it fails to send my e  mails but only tells me  occasionally last week I had 27 unsent emails.  Now it just freezes and won’t so anything I have to uninstall and start again. It is so annoying. 

[gg30340]

Being unable to offer good advice regarding your problem with the BTMail app I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[LadyLouisa]

Thank you

[RobbieMac]

Hi @LadyLouisa

Thank you for your post and welcome back!

I am sorry for the problems you're experiencing with the BT Email app.  Are you using the app on Android or iOS?  Try uninstalling the app and re-installing.  This will ensure you're running the latest version. 

If you're still having problems, I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[LadyLouisa]

Thank you to all who wanted to assist me. 

I have taken the decision that I will not be renewing with BT when the time comes.

I have had so many problems in the past but one in particular that apparently cannot be solved.  For many years I have used Roboform for passwords and it works well for me however about a year ago I discovered that BT e mail had not sent any of my emails for 2 months and then started not allowing me to even write an email and whilst investigating told me it was Roboform and the only way to solve the problem was to disable roboform!   
Both Roboform and BT tell me this is unique to me. 

Also I tried to switch in2022 and cancelled only to find come the day of the new fibre installation access to the box on my outside house wall was blocked and it couldn’t be fixed as it belonged to BT.  It was reported to BT as a required repair but to date nothing has been done. But more importantly I had to cancel my cancellation as I was left without service that day and had a few days left on my BT contract. The price for my current service was much more than I would of had to pay had I renewed at that time and has now risen to an unaffordable level. I emailed BT on several occasions about switching to a social tarriff as I am disabled and 77 but they never got back to me so I am really struggling.

just as an aside to whoever answered me and berated me when I raised this a few months ago your insults are not required again. Thank you to those who were willing to assist me. 

[licquorice]

Just a few points to consider.

You don't have to leave BT as an ISP to change email provider, you can use any email provider.

You don't have to use the BT email app to access BT email, you can use any third party email app.

The blocked duct doesn't belong to BT, it belongs to Openreach and you will encounter the same problem with whichever provider you choose to move to.

[LadyLouisa]

Thank you may I ask how I would contact Openreach. They were outside my property last week down the same hole and I spoke with them about this problem. They were confused and said it would be down to BT!

[licquorice]

Openreach aren't customer facing and can only deal with ISPs, hence although the problem is with Openreach, you can only resolve it through whoever your provider is, BT in this case.

My point was that you would have the same problem with whichever provider you chose, they would have to liaise with Openreach.