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Beginner
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Message 1 of 2

BT email Issue

Hello,

 

I recently had a repair on my LG G3 that meant a factory reset. Since the reset I can't access my BT email from my app - this worked fine before the reset. I also couldn't access my email from a loan phone during the repair. I've since tried 3 further apps with no joy. The app people say it's BT's problem as do ee. BT say, because I can access webmail, it's not.

Various postings online say the problem can be solved by changing my webmail password - it didn't for me. I've tried manually setting up IMAP and POP but no joy. I usually get a message advising my login details are incorrect (when they're not) or a failed to sync to server message.

 

Don't know whether this is relevant by this morning I briefly got a message from webmail saying my credentials weren't recognised, then got in a few minutes later using the same credentials.

 

I'm no tech wiz, but 2 phones and 4 apps does seem to point towards BT...........or me.......

 

Any ideas please?

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Aspiring Expert
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Message 2 of 2

Re: BT email Issue

Hi,

 

Are you on BT Mail or BT Yahoo Mail?

 

here is how to check - http://bt.custhelp.com/app/answers/detail/a_id/57483/~/im-not-sure-if-ive-got-bt-mail-or-bt-yahoo%21...

 

Did you setup your email as the below for a LG phone?

https://www.helpforsmartphone.com/public/en/lg/g3-s/android-4-4/guides/28/Set-up-POP3-IMAP-email-LG-...

 

for points 7 and 8 - use the settings in the article below:

 

http://bt.custhelp.com/app/answers/detail/a_id/44917/related/1

 

Retrying this will clear up any obvious issues... 

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