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ZocaloUk
Beginner
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Message 1 of 3

BT email account DOES NOT setup in Outlook 365

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I am trying unsuccessfully to set up Outlook365 with my BTinternet account. I am now at the point of despair! I have meticulously followed the manually correct settings as shown here :-

http://bt.custhelp.com/app/answers/detail/a_id/44917

The forum advice is to do nothing, no settings changes, no account removal, no app/client account removal etc. If webmail works, then that shows the account is functioning, hence the advice to do nothing with apps/clients.

My webmail works fine. My GMAIL account transferred across WITH NO ISSUES.

This is apparently according to previous forum responses not a Microsoft issue.

Previous advice says for me to stop using all devices (if more than one), turn off auto email checking. Make sure the settings are 100% correct. Then check every hour or so, but only check once. The issue can last a few hours to a few days. All of which have been done.

All I keep getting is the password box over and over again. The password is RIGHT?

Apparently this is a very frequent issue reported in these forums. So what's the ANSWER?????

Please ANYONE who has a working Outlook 365 / BT mail setup.

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Anonymous
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Message 2 of 3

Re: BT email account DOES NOT setup in Outlook 365

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Try the settings in message 2 at https://community.bt.com/t5/Email/Setup-BT-email-on-Thunderbird/m-p/2121751#M91829 I know some will say that you should stick to the published settings but they don't work for me either but these do, I'd be interested to hear your feedback.

 

ZocaloUk
Beginner
326 Views
Message 3 of 3

Re: BT email account DOES NOT setup in Outlook 365

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PERFECT answer.... thank you! 😀