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Maxstamp
Beginner
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Message 1 of 9

BT email address downgrade

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Hello,

Can anyone explain why a talk21.com email address linked to a current BT broadband account was downgraded to basic email.

I went into manage my email using BT ID and the address has disappeared and been replaced by a btinternet.com address , same beginning but now a btinternet.com address which obviously does not work as i do not have the password for this address.

Is this all related to the new BT mail app as i have had nothing but trouble since they stopped support for yahoo mail.

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imjolly
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Message 2 of 9

Re: BT email address downgrade

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do you pay for premium email - £7.50pm?



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Maxstamp
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Message 3 of 9

Re: BT email address downgrade

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No, i was under the impression that the standard email service was included as a BT broadband customer.

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licquorice
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Message 4 of 9

Re: BT email address downgrade

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It is.

Talk 21 email addresses are now in the format name.t21@btinternet .com. Your password will still be the same.

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Maxstamp
Beginner
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Message 5 of 9

Re: BT email address downgrade

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On my BT ID the address appears as name@btinternet.com not name@talk21.com and the password for the talk 21 address which i can still use on a web mail browser, however does not work on BT web mail or on the Android app when i use thename@ bt.internet.com 

I have used the 21.com address for longer than i care to remember but i guess its time to move on from BT for email,

most of it is junk mail i will just have to sit down and re address the important stuff to a new email service, does anybody

have any recommendations ?

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licquorice
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Message 6 of 9

Re: BT email address downgrade

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Are you sure it isn't name.t21@btinternet.com rather than just name@btinternet.com? It will no longer be name@talk21.com

 

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Maxstamp
Beginner
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Message 7 of 9

Re: BT email address downgrade

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Apologies Liquorice ,

You are correct, however on my BT ID it the t.21 does not appear in the email address, i can now log in using both appendages .

what happens now when some one sends me an email using talk21.com will i still receive  it?

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licquorice
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Message 8 of 9

Re: BT email address downgrade

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Yes, they are both the same thing.

Maxstamp
Beginner
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Message 9 of 9

Re: BT email address downgrade

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Many Thanks Liquorice for your help.

Its a pity BT support are not as helpful as you are.

Have a good evening and thanks again.

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