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alexis1944
Beginner
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Message 1 of 12

BT email address no longer exists

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Hi,

 

My @btinternet.com email seems to have been deleted, and I would like to reactivate it if possible. However, it has not been fully deleted it seems as when I can change the password and see my security questions here:

 

https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

 

When I try to create a new email with the same address, I get the message "Sorry, that email address already exists. Plese choose another email address."

 

Is it possible to reactivate the account, or delete it entirely so I can create one with the same address?

 

Thanks

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: BT email address no longer exists

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Welcome to this user forum.

 

Are you a current BT Broadband customer?

 

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alexis1944
Beginner
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Message 3 of 12

Re: BT email address no longer exists

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Yes, but the account was a BT Yahoo one from 2009

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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: BT email address no longer exists

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alexis1944
Beginner
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Message 5 of 12

Re: BT email address no longer exists

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Unfortunately no. The email manage link results in a redirect loop, and when I managed to get to that page from a link on this forum it did not show any of the old emails, but would not let me create new ones with the old addresses.

 

I can see people in other threads who seem to have had the same problem solved by the moderators though.

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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: BT email address no longer exists

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I expect one of the product specialists like @Simon-D may offer to help.

 

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alexis1944
Beginner
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Message 7 of 12

Re: BT email address no longer exists

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Well thank you for your time, I'll wait for one of them to respond

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BT Email Expert
BT Email Expert
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Message 8 of 12

Re: BT email address no longer exists

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I think the best bet would be for you to contact the moderators with your BTID and the email addresses that are missing. 

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alexis1944
Beginner
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Message 9 of 12

Re: BT email address no longer exists

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How do I do that? I read on this board somewhere that the moderators have to allow you to contact them first

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Distinguished Sage
Distinguished Sage
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Message 10 of 12

Re: BT email address no longer exists

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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