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barnpiece
Recognised Expert
1,296 Views
Message 1 of 18

BT email broken?

BT's web email is broken for me today. The new email has been working OK for the past few months since it changed to the new email system.

I get "Loading" with the revolving circle and eventually a pop box with "Sorry this request could not be completed".

Anyone else haveing problems? I am using the Edge (Chromium) browser.

Richard

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17 REPLIES 17
jlovie
Aspiring Expert
1,285 Views
Message 2 of 18

Re: BT email broken?

Similar problem here.

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pdelly
Aspiring Contributor
1,276 Views
Message 3 of 18

Re: BT email broken?

Same here "email.bt.com refused to connect" (on laptop using Chrome) but works on my iphone. (14:01 UK)
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barnpiece
Recognised Expert
1,263 Views
Message 4 of 18

Re: BT email broken?

It has now played me the "Welcome to your new email" video twice today!

Richard

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jlovie
Aspiring Expert
1,250 Views
Message 5 of 18

Re: BT email broken?

I'm now getting limited access, very slow, and page configuration is all wrong.

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pdelly
Aspiring Contributor
1,241 Views
Message 6 of 18

Re: BT email broken?

Same here - now (trying to load - reload - load etc and slow!

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Taffy078
Expert
1,196 Views
Message 7 of 18

Re: BT email broken?

I'm having problems too. I was thrown out of my log-in procedure twice and now I see the message below.

My bank Santander had major problems with its on-line banking at the weekend. They say things happen in threes - what next?!! ;o)

BT mail problems logging in 2021-05 18th.PNG

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Taffy078
Expert
1,171 Views
Message 8 of 18

Re: BT email broken?

What a bizarre time for 'tellus@bt.com' to send me this email just after my previous post:
"We're all about making sure our customers get the best possible experience from us, but we need your help to do that. Please tell us how it feels to be one of our customers by filling in our quick survey".

They asked so I told them!

Would one of the Moderators tell them that mail is down please?

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Bobcat1
Contributor
1,154 Views
Message 9 of 18

Re: BT email broken?

Same here.

And also a lack of emails for a couple of hours makes me suspect some have gone missing.

 

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keithp
Aspiring Expert
1,122 Views
Message 10 of 18

Re: BT email broken?

I have a similar issue. Am unable to log in at all, just sends me to the main BT page. Last time we had issues I posted my problem and asked if there was anything else to do - ie let BT know somehow. I assume that has been done?

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