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martin788
Contributor
1,699 Views
Message 21 of 65

Re: BT email down?

Very odd! I can access my sub-accounts on webmail, and also download sub-account emails with my client, but I cannot access either on my primary email ID. 

(I am on BT Premium Mail using @btinternet email addresses)

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why_yahoo
Aspiring Contributor
1,694 Views
Message 22 of 65

Re: BT email down?

Not back here 😞

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PeckhamRose
Aspiring Contributor
1,624 Views
Message 23 of 65

Re: BT email down?

 I am sorry - I am in London so I am sorry not all of you have got it back yet.  But the whole issue of not being able to get all our emails from our different email addresses on anything other than Web Based Mail is really concerning. 

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martin788
Contributor
1,434 Views
Message 24 of 65

Re: BT email down?

It's back! Webmail and my  email client appear to be working now. But all the emails I should have received in the last 7 hours are missing!!!

 

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tyler
Contributor
1,352 Views
Message 25 of 65

Re: BT email down?

Came back briefly but mine is now down again!!
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_i
Contributor
1,323 Views
Message 26 of 65

Re: BT email down?

So what has happened to all the missing emails?  Do the senders know they were not delivered or have they just vanished into thin air?  

I had one urgent email I knew was coming sent to another address, and no sign of the original one to the BT address anywhere. 
Really not good enough. 

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martin788
Contributor
1,307 Views
Message 27 of 65

Re: BT email down?

Last time this happened the emails were just errrrrrrrr ...... missing!

I had to send emails to all my contacts asking them to re-send if they had sent me anything.

 

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why_yahoo
Aspiring Contributor
1,246 Views
Message 28 of 65

Re: BT email down?

I have only ever been able to get this as webmail on my chromebooks. My phone manages to set up the account. The spam filter is ridiculous, being in my address book is no protection to being junked. People complain all the time that emails just bounce back to them.

BT are useless, Yahoo are useless.

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_i
Contributor
1,082 Views
Message 29 of 65

Re: BT email down?

Looks like the missing mail trickled in overnight, so messages were delayed rather than lost.  Be nice to have an explanation for the cause of the outage..

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jhooker6
Beginner
1,064 Views
Message 30 of 65

Re: BT email down?

I hadn’t been able to get in since yesterday lunch time and eventually contacted them by web chat. Apparently my account had been compromised so they had blocked it but unhelpfully sent an email telling me this to the suspended account! Took a while but they reset it and now it is fine. 

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