Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
antonyfrn
Aspiring Expert

on ‎10-05-2020 14h44

295 Views
Message 1 of 3

BT email issues

Suddenly today I’ve started having issues with my BT email. I can login via the web no issue. MS outlook and my iPhone both seem to think the password is incorrect. Checked settings all is fine. Any ideas or have BT mail servers throwing a fit atm?

0 Ratings
Reply
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎10-05-2020 14h49

290 Views
Message 2 of 3

Re: BT email issues

there are numerous posts with this sort of problem  just do nothing and try again in a day or so as long as web mail works ok



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage

on ‎10-05-2020 14h51

288 Views
Message 3 of 3

Re: BT email issues

If the following does not apply and you are using the correct server settings

https://www.bt.com/help/email/updating-your-bt-email-settings

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

It is usually a BT server problem. The best advice when it happens is to do nothing, especially do not change passwords or delete the account from your phone as that can cause more problems than it solves.

The first thing to do when it happens is what you have already done and that is to check to see if you can log on to your email account via a web browser. If you can there is obviously nothing wrong with your password or account hence the advice to do nothing.

The problem usually resolves itself in a day or two.

0 Ratings
Reply