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Aspiring Expert
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Message 1 of 3

BT email issues

Suddenly today I’ve started having issues with my BT email. I can login via the web no issue. MS outlook and my iPhone both seem to think the password is incorrect. Checked settings all is fine. Any ideas or have BT mail servers throwing a fit atm?

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT email issues

there are numerous posts with this sort of problem  just do nothing and try again in a day or so as long as web mail works ok



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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: BT email issues

If the following does not apply and you are using the correct server settings

https://www.bt.com/help/email/updating-your-bt-email-settings

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

It is usually a BT server problem. The best advice when it happens is to do nothing, especially do not change passwords or delete the account from your phone as that can cause more problems than it solves.

The first thing to do when it happens is what you have already done and that is to check to see if you can log on to your email account via a web browser. If you can there is obviously nothing wrong with your password or account hence the advice to do nothing.

The problem usually resolves itself in a day or two.

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