cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cray
Beginner
1,024 Views
Message 1 of 11

BT email log in query

Any idea what it means when I try to log on to BT email and the screen is blank but the search bar says Welcome to Federation ??

0 Ratings
Reply
10 REPLIES 10
landie57
Aspiring Expert
1,007 Views
Message 2 of 11

Re: BT email log in query

I have been having the same problem. After a number of attempts I did manage to get in. Tried from two different computers with different browsers, had same issue so it must be a BT problem. No problem using MS Outlook though.

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
962 Views
Message 3 of 11

Re: BT email log in query

There is a fault report on the BTMail log on page which may be relevant.

Fault.PNG

0 Ratings
Reply
herbie1
Aspiring Contributor
957 Views
Message 4 of 11

Re: BT email log in query

Seems to be fixed now
0 Ratings
Reply
Carole8
Beginner
935 Views
Message 5 of 11

Re: BT email log in query

Still saying Welcome to Federation here.
0 Ratings
Reply
Bartonbri
Aspiring Contributor
819 Views
Message 6 of 11

Re: BT email log in query

I am having the same problem today. Emails are coming through on my phone but just a blank screen on my laptop.

0 Ratings
Reply
meltow
Contributor
803 Views
Message 7 of 11

Re: BT email log in query

Welcome to Federation

Same problem with me - blank screen

This is in strapline - https://samlfed.bt.com/myredirect/myredirect.jsp?SPID=spid_mx_mailbox&ProtocolBinding=urn:oasis:name...

meltow

0 Ratings
Reply
meltow
Contributor
743 Views
Message 8 of 11

Re: BT email log in query

At 5th attempt in last half hour, email has now loaded. 

I'm almost at a stage where I could weep over BT Mail - having enjoyed the service for about 15 years with only very minor hiccups, the last 2 months has been fraught, very fraught. I feel like I'm walking on eggshells, and the robustness of the service that I had confidence in, has been decimated.

BT - please can you restore my confidence?

meltow

0 Ratings
Reply
Bartonbri
Aspiring Contributor
555 Views
Message 9 of 11

Re: BT email log in query

Seems like the problem has returned. I was eventually able to log on yesterday but problems again this morning.

0 Ratings
Reply
anthomo16
Beginner
529 Views
Message 10 of 11

Re: BT email log in query

I am getting this today the 10th so frustrating - BT if something is not broken why change it? please give me back my old email system I much preferred it.

0 Ratings
Reply