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Karen1
Beginner
222 Views
Message 11 of 18

Re: BT email suspended - was I migrated across correctly by BT?

Yes - this was all converted over automatically so my sub-account shows within his primary account details under his 'manage emails' section in his account.  However the Indian guy today has changed this so I have my own profile but still cannot access BT email login. I just keep going round in circles!

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Distinguished Sage
Distinguished Sage
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Message 12 of 18

Re: BT email suspended - was I migrated across correctly by BT?

Hmm, are you still expecting another call back from the Tier2 people. I don't think there is anything else the forum can help with unless a mod picks it up if you fail to get a resolution from Tier2.

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Karen1
Beginner
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Message 13 of 18

Re: BT email suspended - was I migrated across correctly by BT?

Yes still waiting for a call - I guess they finish at 5pm today so they won't be calling now so will have to wait all tomorrow.  Thanks for trying to help anyway. Karen

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Distinguished Sage
Distinguished Sage
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Message 14 of 18

Re: BT email suspended - was I migrated across correctly by BT?

When your husband logs onto his email via

 

https://signin1.bt.com/login/emailloginform

 

is he able to see your email from a drop down list  and did he "give" the sub-account to you as per this link.

 

http://bt.custhelp.com/app/answers/detail/a_id/48771/c/346,6769,7012

 

See this link for different types of accounts.

 

http://bt.custhelp.com/app/answers/detail/a_id/50518/session/L2F2LzEvdGltZS8xNDQ2MjM0NDMzL3NpZC9uZGx...

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Karen1
Beginner
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Message 15 of 18

Re: BT email suspended - was I migrated across correctly by BT?

Yes it is listed under his 'manage emails'

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Distinguished Sage
Distinguished Sage
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Message 16 of 18

Re: BT email suspended - was I migrated across correctly by BT?

You need to follow the guide for setting it up as an affiliated account

 

http://bt.custhelp.com/app/answers/detail/a_id/48771/c/346,6769,7012

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Karen1
Beginner
177 Views
Message 17 of 18

Re: BT email suspended - was I migrated across correctly by BT?

Pleased to say account has been restored. I was told it was because I hadn't used the account for 90 days but the last email I was able to send from that account from the email login page was 17 September (less than 90 days!) and I have always used the email login weekly- anyway just pleased to get it back!

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Distinguished Sage
Distinguished Sage
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Message 18 of 18

Re: BT email suspended - was I migrated across correctly by BT?

Good news, glad to hear you got it sorted.

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