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Beginner
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Message 1 of 10

BT email unable to send via Outlook or iPhone

Email unable to send and spoken to BT with no joy.

Can someone help me here please.

Can receive emails okay but the going mail.btinternet does not authenticate. I am an IT engineer and something is wrong with the server...

Thanks
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Moderator
Moderator
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Message 2 of 10

Re: BT email unable to send via Outlook or iPhone

Hi @rmculver,

Is this in relation to a client of yours that uses a BT Business email address?

If so, the advice was to contact the BT Business Community.

Or, is this an @btinternet.com email address for one of our exisiting residential Customers?

Thanks

DanielS

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Beginner
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Message 3 of 10

Re: BT email unable to send via Outlook or iPhone

It’s a btinternet.com address.

Thanks
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Distinguished Guru
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Message 4 of 10

Re: BT email unable to send via Outlook or iPhone


@rmculverwrote:
It’s a btinternet.com address.

Thanks

What happens when you try sending an email via webmail?

Anyway, this sounds like the account has been locked from sending emails by the system. This has happened before where the mail system for some reason or other thinks an account has been compromised and locks the account. The reasons might be because it has "seen" spam apparently sent from the email address, but in reality the address has been spoofed (the system is extremely poor in this scenario), or you've tried to send an email to more than the limit of 49 recipients in a single email. In the latter case the problem can resolve itself after a couple of days.

If the problem persists say after 3 days, then the account needs unlocking by "the team".

Have you by any chance received any bounce or non delivery emails?

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Beginner
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Message 5 of 10

Email account only works via web mail and not POP or IMAP

I am an IT consultant and a customer of mine has been with BT for years. There email account has suddenly stopping working via POP & IMAP.

I have tried ringing support but they have been unable to resolve the issue.

I can access the web version fine and have changed passwords.

Thanks for your help.

Kind regards

Richard

 

 

 

 

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Beginner
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Message 6 of 10

Re: BT email unable to send via Outlook or iPhone

Web mail works fine but not IMAP or POP.

 

Please help!

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Aspiring Contributor
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Message 7 of 10

Re: Email account only works via web mail and not POP or IMAP

Is SMTP set to port 25 by any account? One of my wife' accounts was and that stopped working today unable to send emails. I changed it to 465 and it now works. You need to use  SSL/TLS security. I think something my have been changed at BT as it had been working on Port 25 for years.

 

Chris

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Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: Email account only works via web mail and not POP or IMAP

Port 25 is an insecure port and should not be used.

The correct settings are as per this link.

http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591

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Beginner
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Message 9 of 10

Re: Email account only works via web mail and not POP or IMAP

Tried all that.

Its a BT Yahoo account if that helps.

All settings don’t work. 

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Distinguished Guru
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Message 10 of 10

Re: Email account only works via web mail and not POP or IMAP


@rmculverwrote:

Tried all that.

Its a BT Yahoo account if that helps.

All settings don’t work. 


Hi.

What client are they using? Are they a standard BTBroadband customer or BT Premium Email customer?

You say the settings don't work - what is actually set?

When did this start?

The forum advice is to do nothing, no passwords or settings changes, nor remove/re-add accounts or apps/clients. Since webmail works, then the password is clearly correct - hence the advice to do nothing. Access via app/client has been an issue for many years and this forum is pretty much awash with similar reports for BTYahoo accounts.

If they are using more than one device to access emails, then they should all be stopped from auto-syncing or checking - and only one device checked say every hour once to see if access has been regained.

If, after a couple of days, the issue persists - the thing to do is change password. Wait at least 20 minutes before checking one device only. When access has been regained, move onto the next device.

 

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