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divsec
Beginner
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Message 1 of 17

BT internet.com email unable to connect

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i can no longer download emails from my BT internet.com account by browser, outlook, chrome android whatever. The best I can do is get into email via browser only to find we are having difficulty reaching the server. When I try to log into mybt I actually get a glimpse of the dashboard before being bounced back to the login screen?

 

My password has been reset, premium support has been and gone. 

 

Can anyone advise what to do next? I've already created an outlook.com address which is working perfectly on all platforms and will wave goodbye to btinternet once I can get in and setup auto forward.

 

Please. Help

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XRaySpeX
Recognised Expert
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Message 2 of 17

Re: BT internet.com email unable to connect

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@divsec wrote:

by browser, outlook, chrome android whatever.


That the MS Outlook email client on your PC?

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Distinguished Sage
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Message 3 of 17

Re: BT internet.com email unable to connect

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@XRaySpeX wrote:

@divsec wrote:

by browser, outlook, chrome android whatever.


That the MS Outlook email client on your PC?


Doubtful, the op posted Outlook.com

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divsec
Beginner
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Message 4 of 17

Re: BT internet.com email unable to connect

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Yes outlook on pc but also on android, thanks taking interest
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XRaySpeX
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Message 5 of 17

Re: BT internet.com email unable to connect

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Read carefully, @licquorice. OP said "Outlook" twice in 2 diff contexts.

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XRaySpeX
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Message 6 of 17

Re: BT internet.com email unable to connect

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BT's email servers accessed by email clients like Outlook can play up occasionally (or more Smiley Wink). How long has access via Outlook not worked? Give it time & they should recover. Don't try changing any settings.

 

Nevertheless, Webmail access thro' a browser usually works most of the time unless there's something wrong with your MyBT registration.

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divsec
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Message 7 of 17

Re: BT internet.com email unable to connect

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Thanks xray but two weeks seems a long time.

 

I wish I could get nto mybt account, as I said I login,the credentials are accepted moves on to create the dashboard and then bounces me out to the login page. It may be my problem in the mybt bit rather than email?

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Distinguished Sage
Distinguished Sage
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Message 8 of 17

Re: BT internet.com email unable to connect

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Can you access email directly at https://signin1.bt.com/login/emailloginform rather than via MYBT?

divsec
Beginner
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Message 9 of 17

Re: BT internet.com email unable to connect

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Yes but I then get the error message saying difficulty connecting to server, thanks for trying to help.
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Distinguished Sage
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Message 10 of 17

Re: BT internet.com email unable to connect

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I have asked a moderator for asistance. They will post an invite on the thread.

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