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Anonymous
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Message 1 of 18

BT loses emails of "extremely vulnerable" person

Last week I got "extremely vulnerable" letter from NHS and gave NHS my BT email for contact. Afterwards I logged in to BT email to find BT had lost every email in my In Box from 21 to 26 March. Of course I checked trash etc. Eventually got through by phone to BT who said in current circs could take 4/5 working days to try to recover lost emails. I 'd like to know if any other person who registered with the "extremely vulnerable" website got any emails from NHS during the past week giving further instructions on what to do/ what will happen next. Thanks

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17 REPLIES 17
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: BT loses emails of "extremely vulnerable" person

@Anonymous 

Was this a letter in the post that you received, or an email?

If it was an email, then its most likely a scam as there lots of them doing the rounds, and trying to get personal info from people.

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Anonymous
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Message 3 of 18

Re: BT loses emails of "extremely vulnerable" person

It is not scam. I have lung disease and was expecting letter. It was letter from NHS with correct NHS number

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 18

Re: BT loses emails of "extremely vulnerable" person


@Anonymous wrote:

It is not scam. I have lung disease and was expecting letter. It was letter from NHS with correct NHS number


If it was a physical letter, then that is fine.

As for losing your email, I assume you are a current BT Broadband customer?

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imjolly
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Message 5 of 18

Re: BT loses emails of "extremely vulnerable" person

@Keith_Beddoe 

came as pdf file and not scam



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Keith_Beddoe
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Message 6 of 18

Re: BT loses emails of "extremely vulnerable" person


@imjolly wrote:

@Keith_Beddoe 

came as pdf file and not scam


So it did come by email and was not delivered by Royal Mail?

You may be in a better position to help the OP, as I cannot see how it could have resulted in loss of email.

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imjolly
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Message 7 of 18

Re: BT loses emails of "extremely vulnerable" person

it was for someone else which I got a copy it was 9 pages!



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Anonymous
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Message 8 of 18

Re: BT loses emails of "extremely vulnerable" person

Sorry but you are just not getting it so I'll try again

1. People with certain health conditions are classified as "extremely vulnerable" by NHS.  NHS said it would be sending letters to them.

2. I was expecting such a letter and got it last week. It contained lots of instructions. One dealt with what to do if you needed help (eg someone to collect medication) and gave website on which to register for such help. I registered and as it asks for email address gave my BT email address.

3. Subsequent to this I logged into BT email. It was then I found nothing in my IN BOX after 20 March ( but I know that when I had logged in previous day there had been emails after 20 March, so BT had lost emails after 20 March)

4. It really needs someone who has also registered on "extremely vulnerable" website to answer my question. Which is has there been any email during past week giving additional instructions  to those of us who have registered? If you are not an extremely vulnerable person, or have not registered then there is really no point your trying to answer

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 9 of 18

Re: BT loses emails of "extremely vulnerable" person

My question was relating to the loss of emails. Are you a current BT Broadband customer?

If so, did you check to see if any emails had ended up in the spam folder?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 10 of 18

Re: BT loses emails of "extremely vulnerable" person

So just to be clear, are you only interested if another vulnerable person has received any emails regarding further instructions and you are not interested in trying to fix or find out why your previously received emails and any subsequent emails from 20th March have gone missing from your inbox.