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RobBurley
Beginner
2,257 Views
Message 1 of 4

BT mail on iphone: Cannot connect using SSl

BT account stopped working on iphone. Have tried to reinstall but keep getting "Cannot Connect Using SSL" - what can I do?

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gg30340
Distinguished Sage
Distinguished Sage
2,254 Views
Message 2 of 4

Re: BT mail on iphone: Cannot connect using SSl

Are you a BT Broadband customer or paying for the email account through a BT Premium Email account?

If you are neither of the above you email account may have been downgraded to a "Basic" email account. When that happens you can not access your email using an email client/app. You need to use a browser.

See link.

https://www.bt.com/help/email/bt-email-products

If the above does not apply make sure you are using the correct servers.

See link

https://www.bt.com/help/email/updating-your-bt-email-settings

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RobBurley
Beginner
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Message 3 of 4

Re: BT mail on iphone: Cannot connect using SSl

Thanks

I don't think I do have Premium  but it's worked for for years and has suddenly stopped working. Any idea why?

Until recently i had a BT landline but that ended - could that be linked?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: BT mail on iphone: Cannot connect using SSl

As @gg30340 has said, unless you have either a BT broadband account or are paying for premium mail, your account will have been downgraded to basic which is only accessible as webmail.

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