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Fellwalker
Aspiring Expert
1,148 Views
Message 1 of 13

BT password change web page is rejected by ALL my browsers as unsafe https://register.btinternet.com

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In trying to do change a password on a sub account, I have been told my email has been blocked and I have to reset my password - exactly what I was trying to do! 

The link that BT sends me to -  https://register.btinternet.com/cgi-bin/chpasswdsso  is rejected by ALL browsers as being insecure and unsafe.

 

Now what?

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To err is human, but to really mess it up requires a computer
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12 REPLIES 12
-Richie-
Guru
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Message 2 of 13

Re: BT password change web page is rejecetd by ALL my browsers as unsafe https://register.btinternet

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The certificate expired on 12 August 2018, 00:59:59.

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Fellwalker
Aspiring Expert
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Message 3 of 13

Re: BT password change web page is rejecetd by ALL my browsers as unsafe https://register.btinternet

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Yes, isn't that ridiculous of BT.  Can one of the mods escalate this and get it sorted?

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To err is human, but to really mess it up requires a computer
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NeilO
Moderator
Moderator
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Message 4 of 13

Re: BT password change web page is rejecetd by ALL my browsers as unsafe https://register.btinternet

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@Fellwalker I'm really sorry about that, I've highlighted this to our website and email teams. 

Fellwalker
Aspiring Expert
1,070 Views
Message 5 of 13

Re: BT password change web page is rejecetd by ALL my browsers as unsafe https://register.btinternet

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Thanks @NeilO
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To err is human, but to really mess it up requires a computer
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spaceraiders
Beginner
1,058 Views
Message 6 of 13

Re: BT password change web page is rejecetd by ALL my browsers as unsafe https://register.btinternet

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I am having exact same problem, i have been locked out of my emails for 6 days now...have contacted Bt but they couldnt grasp what i was telling them....HELP!!!

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Andy_N
Distinguished Guru
1,059 Views
Message 7 of 13

Re: BT password change web page is rejecetd by ALL my browsers as unsafe https://register.btinternet

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@NeilOwrote:

@Fellwalker I'm really sorry about that, I've highlighted this to our website and email teams. 


As it happens, that page no longer works.

I reported this many weeks ago, but it seems like it was ignored. I even said it is still shown as the page to go to in the help pages for BTYahoo accounts.

 

 

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spaceraiders
Beginner
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Message 8 of 13

Re: BT password change web page is rejecetd by ALL my browsers as unsafe https://register.btinternet

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I am having exact same problem, i have been locked out of my emails for 6 days now...have contacted Bt but they couldnt grasp what i was telling them....HELP

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NeilO
Moderator
Moderator
1,021 Views
Message 9 of 13

Re: BT password change web page is rejecetd by ALL my browsers as unsafe https://register.btinternet

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Hi Everyone,

The email team advised that that password change journey should no longer be followed and that's why the webpage certificate was no longer valid, I'm sorry if you were directed there in error but that should be sorted now. If you need to change your email password please use the forgotten which is on the email sign in page.

Thanks 
Neil
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spaceraiders
Beginner
1,007 Views
Message 10 of 13

Re: BT password change web page is rejecetd by ALL my browsers as unsafe https://register.btinternet

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Fantastic... my email is now working thank you 😀😀
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