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ajl1965
Beginner
1,792 Views
Message 1 of 4

BT password reset not sending 4 digit code to mobile or email

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Please help, this is sending us nuts!!!

We have a family BT/Broadband package with multiple email addresses - my partners email address is the main one and we received a security issue message this morning.

Trying to reset the password, as the message we follow says you should, takes us to security questions which are fine - but the three options of sending a 4 digit coded (one email that can't now log on, my email and a recovery mobile number) simply do not recevied the 4 digit code?

Many thanks for any help anyone can be - my partner relies on these emails for work schedule update.

Best regards, Andy

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DavidM
Moderator
Moderator
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Message 2 of 4

Re: BT password reset not sending 4 digit code to mobile or email

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Hi @ajl1965 and welcome.

Thanks for posting about this, I'm sure we'll be able to help. I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage. Please drop me a reply with your details and we'll take it from there.

Cheers

David

ajl1965
Beginner
1,764 Views
Message 3 of 4

Re: BT password reset not sending 4 digit code to mobile or email

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Thanks David, reply sent 👍

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ajl1965
Beginner
1,714 Views
Message 4 of 4

Re: BT password reset not sending 4 digit code to mobile or email

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All sorted now, than you very much David.

If the 'send code' option for resetting password doesn't work, like ourselves, use the 'security question' option instead (bottom of the page).

Happy days 🙂 

Cheers, Andy