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Aspiring Contributor
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Message 41 of 48

Re: BT rejecting emails from our servers

On another note, my server provider offered me an alternative IP address: 144.76.24.82. However, I cannot tell if this is *already* blacklisted because there is no public way to check.

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Aspiring Expert
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Message 42 of 48

Re: BT rejecting emails from our servers

Bravo - why don't you try sending some emails from this address? If this still dosent work and has issues, Postmaster are likely to work with you now to help identify any issues and let you know what you have to do. They normally like to see some intent of following recommended advice first. 

 

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Aspiring Contributor
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Message 43 of 48

Re: BT rejecting emails from our servers

Bravo "New To UK"... you are appear to benew to the world of the Internet too...

It took **6 weeks** to get one single reply from postmaster@btinternet.com. I have received no reply since then.

Saying that they are now likely to do anything helpful would be one stretch of reality too far.

BT should behave responsibly and selectively block IPs with a way to report blocks that have occured in error or short term issues, In the case, BT decided that an ISP's set of IP addresses is worth blocking and my server was caught up in this mess. After my numerous attempts to report this issue through several means, it is now for them to make a correction.

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Aspiring Expert
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Message 44 of 48

Re: BT rejecting emails from our servers

i assure you only thing I’m new to is this level of ignorance. 

Good luck with your endeavours, last piece of unsolicited advice from me - sounds like you are using a foreign provider, would serve you better to use a UK based one. 

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Aspiring Contributor
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Message 45 of 48

Re: BT rejecting emails from our servers

You could have started your silence two posts ago and said nothing - simply useless.

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Aspiring Contributor
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Message 46 of 48

Re: BT rejecting emails from our servers

I tried the Critical Path team using the number: 0808 100 4332. I ended up being forwarded to the Cardiff department and my case to "elevated" to the next level for the 4th time. Maybe this time will be different?

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Aspiring Contributor
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Message 47 of 48

Re: BT rejecting emails from our servers

This was finally resolved at the end of August. I was asked to refrain from posting on here until 3 months past the removal of my server's IP from the black list. Apparently the server was was under close scrutiny during this period - despite the server not existing in the range of IPs when the data-centre was blocked.

Calling the critical support number didn't help. In the end the best advice I have is to contact an administrator on this forum to help elevate the issue with the small and offline postmaster team.

The process was a huge waste of my time. I hope BT will instigate a proper procedure that is widely used by other ISPs.

I hope this helps other people in a similar situation.

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Beginner
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Message 48 of 48

Re: BT rejecting emails from our servers

Hi all,

I am having a very similar/exact issue.

I have an IP with an excellent reputation... all the lastest and greatest protocols are being followed... yet emails to BT and their other domains are outright rejected... no explanation... no where to go for resolving the issue...

I email postmaster... got one response asking me to forward the email (which I had to do from hotmail!) - then that was it... they vanished... I assume they just could not figure out the issue and decided they CBA.

To that end... PLEASE would an administrator be able to assist me?

I have a client that has a very small business that sends out a miniscule amount of emails to liase with their clients and they have a new client that they can't email... frustrating for everyone.

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