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designextreme
Aspiring Contributor
342 Views
Message 41 of 47

Re: BT rejecting emails from our servers

On another note, my server provider offered me an alternative IP address: 144.76.24.82. However, I cannot tell if this is *already* blacklisted because there is no public way to check.

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New_To_UK
Aspiring Expert
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Message 42 of 47

Re: BT rejecting emails from our servers

Bravo - why don't you try sending some emails from this address? If this still dosent work and has issues, Postmaster are likely to work with you now to help identify any issues and let you know what you have to do. They normally like to see some intent of following recommended advice first. 

 

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designextreme
Aspiring Contributor
324 Views
Message 43 of 47

Re: BT rejecting emails from our servers

Bravo "New To UK"... you are appear to benew to the world of the Internet too...

It took **6 weeks** to get one single reply from postmaster@btinternet.com. I have received no reply since then.

Saying that they are now likely to do anything helpful would be one stretch of reality too far.

BT should behave responsibly and selectively block IPs with a way to report blocks that have occured in error or short term issues, In the case, BT decided that an ISP's set of IP addresses is worth blocking and my server was caught up in this mess. After my numerous attempts to report this issue through several means, it is now for them to make a correction.

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New_To_UK
Aspiring Expert
309 Views
Message 44 of 47

Re: BT rejecting emails from our servers

i assure you only thing I’m new to is this level of ignorance. 

Good luck with your endeavours, last piece of unsolicited advice from me - sounds like you are using a foreign provider, would serve you better to use a UK based one. 

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designextreme
Aspiring Contributor
300 Views
Message 45 of 47

Re: BT rejecting emails from our servers

You could have started your silence two posts ago and said nothing - simply useless.

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designextreme
Aspiring Contributor
259 Views
Message 46 of 47

Re: BT rejecting emails from our servers

I tried the Critical Path team using the number: 0808 100 4332. I ended up being forwarded to the Cardiff department and my case to "elevated" to the next level for the 4th time. Maybe this time will be different?

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designextreme
Aspiring Contributor
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Message 47 of 47

Re: BT rejecting emails from our servers

This was finally resolved at the end of August. I was asked to refrain from posting on here until 3 months past the removal of my server's IP from the black list. Apparently the server was was under close scrutiny during this period - despite the server not existing in the range of IPs when the data-centre was blocked.

Calling the critical support number didn't help. In the end the best advice I have is to contact an administrator on this forum to help elevate the issue with the small and offline postmaster team.

The process was a huge waste of my time. I hope BT will instigate a proper procedure that is widely used by other ISPs.

I hope this helps other people in a similar situation.

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