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landie57
Aspiring Expert
491 Views
Message 6 of 17

BT web mail very slow

BT web mail very slow to load this morning, Inbox, opening email all very painfully slow. G mail, and other web mail services all OK. 

16 REPLIES 16
elmslie67
Beginner
2,713 Views
Message 1 of 17

Why is the new BT email so slow?

The new BT email takes about 10 secs to load my inbox and a similar amount of time to send a message. I have a good broadband speed and no similar problems with my gmail account.

This is a very poor  service compared to the old system

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gg30340
Distinguished Sage
Distinguished Sage
2,705 Views
Message 2 of 17

Re: Why is the new BT email so slow?

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mpcollins619
Beginner
2,532 Views
Message 3 of 17

Re: Why is the new BT email so slow?

Hello

I am having this problem too

Also, contacts who have previously auto filled are now not and I'm having to go and find those contacts and add them.  It's very annoying!

 

 

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elmslie67
Beginner
2,524 Views
Message 4 of 17

Re: Why is the new BT email so slow?

Have you looked in your contacts?

There is a trash box there

about 100 of my contacts were in  the trash box so had to transfer them - time consuming but worthwhile  

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chrislack
Beginner
1,094 Views
Message 5 of 17

Re: Why is the new BT email so slow?

Hi, I appreciate the contributions here for solving some of the annoying problems we've all experienced with the new email migration. I've been using BT now for 20 years of so and have to say the migration has been a disaster. As many have said before including within the link below, it's as if we've gone back to the stone age. So many bugs here to fix and no apparent hurry, but key problem which I am now experiencing is slow download of emails when logging in. Seems to take eternity to load my inbox. Essentially anything I do within the inbox causes the list of past mails to disappear, then have download wheel for 20-30 seconds. Despite having Fibre speeds, it's as if we've gone back to the old dial up modem experience. Despite the main thread of this community question being about similar slow response, I have not seen any reply specifically. Like I said, 20 years of service but I am desperately trying to find a reason to remain with BT. I've always liked the service, but life in the slow lane simply cannot work. Anybody having same problems please let me know if you resolved. I don't have the patience any longer to ring support team. 

HowardH
Contributor
480 Views
Message 7 of 17

Re: BT web mail very slow

It is also painfully slow using IMAP  with Outlook.

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Stupot68
Beginner
478 Views
Message 8 of 17

Re: Why is the new BT email so slow?

My email is also suddenly very slow, have tried on a different machine with the same symptoms.

Slow to load, access folders and individual emails.

 

This needs sorting ASAP, as is very frustrating.

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prabtcom
Contributor
448 Views
Message 9 of 17

Re: BT web mail very slow

Not just slow, but stopped - " Unexpected error "

I am hoping that the system is 'permanently' stopped, and we can go back to the decent system that we used to have

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DavidM
Moderator
Moderator
431 Views
Message 10 of 17

Re: BT web mail very slow

Hi guys,

Thanks for bringing this to our attention. We're currently investigating this and will update when we have any news.

Cheers

David

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