We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
IMAP with Outlook back to normal as well. Well done, whoever fixed the problem. What a shame we never get to hear what the problem was/is. I probably wouldn't understand the technicalities, but it would be nice to be treated as something more than a monthly payment.
I agree - it is getting slower and slower to load and especially to delete emails. Other websites including gmail are fine. I have a reasonably new laptop so it's not that. I have looked at BT's response which appears to think it's a minority of users this is affecting, but maybe not enough people have complained yet. Or maybe people are just getting fed up, closing their bt email accounts and migrating to others. If this slowness carries on and is not acknowledged by BT as a problem they are trying to fix, that's certainly what I'll be doing.
Hi @RTWLou I'm sorry you're experiencing issues with your BT email. I've not seen any other reports from customers this evening experiencing any issues and there don't appear to be any known issues.
I've just sent a test email to my own BT email account and it came through within a second or so, I also deleted a few emails and that was done instantaneously. How do you manage your email on your laptop, is it via an email client or webmail?
I have been having the same issues for months. 10 to 20 secs to load following a refresh particularly my Inbox, a mixed bag of error messages when trying to delete emails.
Has anyone found a solution? Perhaps even BT might help me.
I do have many thousands of emails in my inbox and have been busy trying to delete them but it takes forever because it is so slow and more arrive every day. Could this be the problem?