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1,107 Views
Message 11 of 19

Re: BT web mail very slow

Just checked webmail 2 minutes ago. 

Mails loading at normal speed / instantly.

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HowardH
Contributor
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Message 12 of 19

Re: BT web mail very slow

IMAP with Outlook back to normal as well. Well done, whoever fixed the problem. What a shame we never get to hear what the problem was/is.  I probably wouldn't understand the technicalities, but it would be nice to be treated as something more than a monthly payment.

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RTWLou
Beginner
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Message 13 of 19

Re: Why is the new BT email so slow?

I agree - it is getting slower and slower to load and especially to delete emails. Other websites including gmail are fine. I have a reasonably new laptop so it's not that. I have looked at BT's response which appears to think it's a minority of users this is affecting, but maybe not enough people have complained yet. Or maybe people are just getting fed up, closing their bt email accounts and migrating to others. If this slowness carries on and is not acknowledged by BT as a problem they are trying to fix, that's certainly what I'll be doing. 

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RTWLou
Beginner
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Message 14 of 19

Re: BT web mail very slow

Some people seem to have had this issue fixed looking at the thread. Mine is still a nightmare (as one user said, back to dial-up speeds...)
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NeilO
Moderator
Moderator
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Message 15 of 19

Re: Why is the new BT email so slow?

Hi @RTWLou I'm sorry you're experiencing issues with your BT email. I've not seen any other reports from customers this evening experiencing any issues and there don't appear to be any known issues.

I've just sent a test email to my own BT email account and it came through within a second or so, I also deleted a few emails and that was done instantaneously. How do you manage your email on your laptop, is it via an email client or webmail?

Thanks

Neil

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RTWLou
Beginner
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Message 16 of 19

Re: Why is the new BT email so slow?

Laptop . It now appears to be behaving at normal speed, after 2 weeks of slowness. Many thanks.
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DavidM
Moderator
Moderator
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Message 17 of 19

Re: Why is the new BT email so slow?

Thanks for letting us know @RTWLou .

Cheers

David

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jfellows66
Beginner
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Message 18 of 19

Re: Why is the new BT email so slow?

I have been having the same issues for months. 10 to 20 secs to load following a refresh particularly my Inbox, a mixed bag of error messages when trying to delete emails. 

Has anyone found a solution? Perhaps even BT might help me.

 

I do have many thousands of emails in my inbox and have been busy trying to delete them but it takes forever because it is so slow and more arrive every day. Could this be the problem?

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Dellb0y1
Beginner
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Message 19 of 19

Re: Why is the new BT email so slow?

Neil0

Since the last change to BT webmail (a year or 2), opening emails has been ridiculously slow, even to view in the preview box, i tend to use the preview box as although slow is quicker than opening the email.

I fail to understand why IT people update systems that make it worse for users, I have never been happy with this latest version of webmail, only wish to read, reply or maybe forward emails, when I am mobile, If I need to do important things I open my mail in Outlook on my desktop PC.

I should like to say BT is not alone in this, Microsoft and Apple etc are also guilty of altering applications for the worse because some developer geek thinks this will be cool.