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EileenT
Beginner
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Message 21 of 120

Re: BT yahoo mail address changed

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managed to find an account info drop down on my laptop, but it's showing the btyetc as my email address and I can't change that. I altered the Reply-To address to the correct one, but still having the same problem. No other options for the account
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Jstruthio
Aspiring Contributor
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Message 22 of 120

Re: BT yahoo mail address changed

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I'm also experiencing this 'Default Sending Account' issue. I have also completed the changes as outlined above via the Yahoo.com webmail interface, selecting the correct 'extra e-mail address' rather than the messed about with 'Primary email address'.

This does not seem to entirely fix the issue in the Yahoo mail app on iPhone and Android mobiles. The app always seems to select the erroneous 'Primary e-mail address' by default. When sending an e-mail you have to select the From/CC/BB field and then select the correct sending e-mail from the drop down addresses. Which is a real nuisance. 

There needs to be a way of redesignating and correct the Primary and Extra email addresses to what they were before this glitch. To my limited knowledge this may something that Yahoo.com needs to do? 

John S

 

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Distinguished Sage
Distinguished Sage
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Message 23 of 120

Re: BT yahoo mail address changed

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If you use a different mail client on your mobiles rather than the Yahoo app, you can set them up properly to use the correct address.

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Jstruthio
Aspiring Contributor
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Message 24 of 120

Re: BT yahoo mail address changed

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@licquoricewrote:

If you use a different mail client on your mobiles rather than the Yahoo app, you can set them up properly to use the correct address.


Thanks for the tip re using a different e-mail client/app. I'll just hang in there with things as they are just now and see if Yahoo.com can sort this irritating e-mail configuration glitch at their end. 

John S

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pb1
Beginner
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Message 25 of 120

Re: BT yahoo mail address changed

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I'm experiencing the same issue.

I've changed my writing account in settings as shown above, but the bty*****@yahoo.com still shows as my primary address. How can I change/delete it?

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Distinguished Guru
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Message 26 of 120

Re: BT yahoo mail address changed

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@EileenTwrote:
managed to find an account info drop down on my laptop, but it's showing the btyetc as my email address and I can't change that. I altered the Reply-To address to the correct one, but still having the same problem. No other options for the account

The setting Licquorice and I are referring to isn't in the Account setting, it's in Writing email - as shown in the picture Licquorice posted.

Setting the Reply-to address is only sort of OK, since the email shown when received by a contact will show the bty address. It's only when they hit reply will their app/client/webmail pick the Reply-to address.

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Moderator
Moderator
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Message 27 of 120

Re: BT yahoo mail address changed

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Hi everyone,

Thanks for reporting this issue. 

Our network teams raised a case to Yahoo for investigation.  Yahoo had made a change to one of their servers and this is believed to be the cause of the issue you have reported.  Yahoo rolled back the change around 8pm las night which has fixed the problem.

Hopefully everything is now back to normal

Cheers,

Robbie

Community ModeratorRobbieMac
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pb1
Beginner
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Message 28 of 120

Re: BT yahoo mail address changed

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Thanks for investigating this issue.

The bty etc. address still appears as my primary account. How do I delete it and make my regular account the primary one again?

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Distinguished Sage
Distinguished Sage
362 Views
Message 29 of 120

Re: BT yahoo mail address changed

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@RobbieMac wrote:

Hi everyone,

Thanks for reporting this issue. 

Our network teams raised a case to Yahoo for investigation.  Yahoo had made a change to one of their servers and this is believed to be the cause of the issue you have reported.  Yahoo rolled back the change around 8pm las night which has fixed the problem.

Hopefully everything is now back to normal

Cheers,

Robbie


Unfortunately not, as @pb1 reports and I can confirm, the BTYxxxxxx account is still shown as primary. Not sure if that means it appears as the default sending address as I have changed this in the writing settings. It will need somebody to test that haven't made any setting changes.

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Distinguished Guru
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Message 30 of 120

Re: BT yahoo mail address changed

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@RobbieMacwrote:

Hi everyone,

Thanks for reporting this issue. 

Our network teams raised a case to Yahoo for investigation.  Yahoo had made a change to one of their servers and this is believed to be the cause of the issue you have reported.  Yahoo rolled back the change around 8pm las night which has fixed the problem.

Hopefully everything is now back to normal

Cheers,

Robbie


Not sure what problem they supposedly fixed, but like the others so far - the primary for the PM I sent you is still the same bty address.

I did say that any roll back would probably not return the default sending address back to the previous setting.

I assume that no-one in Yahoo had any relevant email address that they could check (or yourselves).

It might depend on whether anyone changed anything in the account settings, I can't recall 100% whether I did for the account in question. It's possible that if nothing was altered, then it could revert - but any changes might stop the revert from happening.

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