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Distinguished Guru
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Message 51 of 120

Re: BT yahoo mail address changed

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@JohnClarewrote:

....I'm in exactly the same situation. I want to delete this 'rogue' address. Nothing appears to be fixing the issue-I've even tried  the tip from message 19 (settings-writing email-default sending account). Has anyone got any ideas what else I can try? In anticipation....


You don't actually need to delete the address.

So what happens when you change the default sending account? Are you pressing the blue Save button after choosing the correct account? That is the only way to alter the sending account.

( logout, and login again - using :-

https://mail.yahoo.com

)

 

It might still show the Yahoo account as the browser window title, but that's not necessarily an issue.

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pb1
Beginner
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Message 52 of 120

Re: BT yahoo mail address changed

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Agreed it's not a problem as such but it just annoys/frustrates me to see it there at the top of screen! 

Distinguished Guru
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Message 53 of 120

Re: BT yahoo mail address changed

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@pb1wrote:

Agreed it's not a problem as such but it just annoys/frustrates me to see it there at the top of screen! 


It's clearly wrong. Yahoo have done something, which affects the display - and as far as I can see, there's no way to alter this from being the "primary". The btinternet and btopenworld addresses (in my case, and probably many others) is showing as Extra (alias) accounts. That just isn't right, as they ARE the primary addresses - it's the bty address that's the alias.

I've not seen anything similar with Sky (who also use Yahoo), so is this just Yahoo involvement with BTinternet addresses?

 

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Distinguished Sage
Distinguished Sage
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Message 54 of 120

Re: BT yahoo mail address changed

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I suspect Sky aren't trying to run 2 mail systems in parallel with one server name like BT are.  Its got to be related to the internal handoff between the systems.

Just guessing, but I would think all mail destined for a xxxxx@btinternet.com email address first hits the BTMail server and is then handed off to the Yahoo server using the alias if the mailbox exists on the that server rather than the BTMail one.

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allanraymond
Aspiring Expert
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Message 55 of 120

Re: BT yahoo mail address changed

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I had the same issue a couple of days ago but without doing anything at my end it resolved itself.

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Jstruthio
Aspiring Contributor
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Message 56 of 120

Re: BT yahoo mail address changed

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@Jstruthiowrote:

I had an online chat with the a BT Mail support person this morning who said that their team were working on putting things back to how they were prior to yesterday and that it could take up to 24 hours for the changes to become effective for all the impacted BT Yahoo Mail users. 

It would seem to me that it would be a simple matter of swapping the Primary Sending account variable back to what it was and getting rid of the erroneous e-mail addresses.  But I'm no IT/mail server expert ...

John S  

Just posting this update well after the 24 hours during which BT Chat support said that this issue would be fixed. 

Well, for me it is only half fixed. My second, less frequently used, email was fixed by Yahoo by Monday morning. This was the account which I did NOT change as per the details in Message 19 in this thread. 

My main email account, which I did change on Sunday as per the temporary fix in Message 19 has not be rectified by Yahoo, it still has a 'abcde123456@yahoo.com' Primary Default Sending address.

Earlier this evening I had a further 50 minute BT Chat session with an email support person and we just went around in circles, with suggestions as to what I should change in the BT emal web client 'Settings' menus. It was really frustrating trying to get them to accept that this was an issue for Yahoo to fix on their mail servers and not a problem which the a BT customer could fix.  I ended the Chat session by recommending that they should read this theard in the BT Forum and escalate it up through their management structure to get prompt action from Yahoo to fix the problem for everyone.   

Surely, the fix isn't rocket science ...

John S

 

 

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jamesscorr
Aspiring Contributor
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Message 57 of 120

Re: BT yahoo mail address changed

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My email still hasn't changed back either, very irritating.

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Hempea
Aspiring Contributor
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Message 58 of 120

Re: BT yahoo mail address changed

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Hi Andy,
I was one of the original replyers on this thread. 2 days ago my 3 email addresses returned to normal btinternet ones without me doing anything. This morning one of them has gone back to the rogue @Yahoo.com one. It's the same address as the one it turned into the first time, so its consistent. In a test reply Maeler-Daemon rejected is as a non-existent Yahoo address. If Yahoo are doing things to try and correct their issue then the fix is not sticking. Regards
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Jennyf1
Beginner
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Message 59 of 120

Re: BT yahoo mail address changed

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My btinternet.com email has suddenly changed to name/numbers@yahoo.com. I was really worried as I thought I'd been hacked then I found this forum. What is happening?
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Jennyf1
Beginner
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Message 60 of 120

Re: BT yahoo mail address changed

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Posted twice accidentally I had to register!
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