BTID redirects straight to email

[JSD777]

I am having the same exact problem!

Please could you send me a similar message to try to resolve the issue for my account?

Thanks in advance.

[PeterHumphreys]

Hi, the step that ultimately fixed my problem was to have different passwords for mybt and your email account. The system should let you use the same password but there is a little big. 

Just go to bt.com, go to log in and click forgotten password. It will give time the option to reset either password. 

Hope that helps. 

Peter

[JSD777]

Perfect, yes thank you!!!

[RobbieMac]

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@JSD777 wrote:

Perfect, yes thank you!!!

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Hi @JSD777 

Welcome and thanks for your posts.

Sorry you also had this issue.  I've just seen your message. Did @PeterHumphreys's advice get you sorted out?

Let me know if you're still having problems and I'll be happy to give you a hand.

Cheers,

Robbie

[JSD777]

Thanks Robbie, yep, @PeterHumphreys' answer was indeed the key

Alllll sorted now 🙂

[RobbieMac]

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@JSD777 wrote:
Thanks Robbie, yep, @PeterHumphreys' answer was indeed the key

Alllll sorted now 🙂

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That's awesome @JSD777 

I'm pleased to see this is all sorted now 😁

Kudos to @PeterHumphreys  !!

Cheers,

Robbie

[PeterHumphreys]

@JSD777 glad to help, @RobbieMac i’ve just lost my job today, do you have any vacancies? 😂😂 I am a Technican by trade. 😁

[RobbieMac]

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@PeterHumphreys wrote:

@JSD777 glad to help, @RobbieMac i’ve just lost my job today, do you have any vacancies? 😂😂 I am a Technican by trade. 😁

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@PeterHumphreys   If it was up to me mate I would hire you in a heart beat 😀  You're more than welcome to stick around on here!

Cheers,

Robbie

[brubio]

Hi

I am having the same issue. Could you please know what I have  to do 

Thanks

[gg30340]

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@brubio wrote:

Hi

I am having the same issue. Could you please know what I have  to do 

Thanks

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