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JSD777
Beginner
610 Views
Message 11 of 29

Re: BTID redirects straight to email

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I am having the same exact problem!

Please could you send me a similar message to try to resolve the issue for my account?

Thanks in advance.

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PeterHumphreys
Aspiring Contributor
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Message 12 of 29

Re: BTID redirects straight to email

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Hi, the step that ultimately fixed my problem was to have different passwords for mybt and your email account. The system should let you use the same password but there is a little big. 

Just go to bt.com, go to log in and click forgotten password. It will give time the option to reset either password. 

Hope that helps. 

Peter

JSD777
Beginner
581 Views
Message 13 of 29

Re: BTID redirects straight to email

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Perfect, yes thank you!!!

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RobbieMac
Moderator
Moderator
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Message 14 of 29

Re: BTID redirects straight to email

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@JSD777 wrote:

Perfect, yes thank you!!!


Hi @JSD777 

Welcome and thanks for your posts.

Sorry you also had this issue.  I've just seen your message. Did @PeterHumphreys's advice get you sorted out?

Let me know if you're still having problems and I'll be happy to give you a hand.

Cheers,

Robbie

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JSD777
Beginner
551 Views
Message 15 of 29

Re: BTID redirects straight to email

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Thanks Robbie, yep, @PeterHumphreys' answer was indeed the key

Alllll sorted now 🙂

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RobbieMac
Moderator
Moderator
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Message 16 of 29

Re: BTID redirects straight to email

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@JSD777 wrote:
Thanks Robbie, yep, @PeterHumphreys' answer was indeed the key

Alllll sorted now 🙂


That's awesome @JSD777 

I'm pleased to see this is all sorted now 😁

Kudos to @PeterHumphreys  !!

Cheers,

Robbie

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PeterHumphreys
Aspiring Contributor
535 Views
Message 17 of 29

Re: BTID redirects straight to email

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@JSD777 glad to help, @RobbieMac i’ve just lost my job today, do you have any vacancies? 😂😂 I am a Technican by trade. 😁

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RobbieMac
Moderator
Moderator
522 Views
Message 18 of 29

Re: BTID redirects straight to email

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@PeterHumphreys wrote:

@JSD777 glad to help, @RobbieMac i’ve just lost my job today, do you have any vacancies? 😂😂 I am a Technican by trade. 😁


@PeterHumphreys   If it was up to me mate I would hire you in a heart beat 😀  You're more than welcome to stick around on here!

Cheers,

Robbie

 

brubio
Beginner
411 Views
Message 19 of 29

Re: BTID redirects straight to email

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Hi

I am having the same issue. Could you please know what I have  to do 

Thanks

 

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gg30340
Distinguished Sage
Distinguished Sage
409 Views
Message 20 of 29

Re: BTID redirects straight to email

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@brubio wrote:

Hi

I am having the same issue. Could you please know what I have  to do 

Thanks

 


Read message 12

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