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Hooya
Aspiring Contributor
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Message 1 of 7

BTYahoo/openworld email not accessed since 2016/17

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Silly question maybe but have old accounts been removed? 

I used to access my old openworld account once or twice a year via webmail but email address no longer seems accepted via BT email login or yahoo.

Can I assume it has been deleted along with all data? 

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-Richie-
Guru
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Message 2 of 7

Re: BTYahoo/openworld email not accessed since 2016/17

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I'm pretty sure any email addresses not accessed for 90 days are deleted for inactivity, with the contents deleted and can't be recovered.

This might vary if it's a Yahoo account though, you could try contacting BT and see if they can help.

Andy_N
Distinguished Guru
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Message 3 of 7

Re: BTYahoo/openworld email not accessed since 2016/17

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@Hooyawrote:

Silly question maybe but have old accounts been removed? 

I used to access my old openworld account once or twice a year via webmail but email address no longer seems accepted via BT email login or yahoo.

Can I assume it has been deleted along with all data? 


Hi.

If the account hasn't been accessed in 150 days (an initial 90 days, then 60 days grace to get the email address re-instated), then it can be deleted along with everything held within.

Only on very rare occasions have accounts been able to be resurrected.

If you had data in the account you wished to keep, then a backup routine of using an app/client is really a necessity.

Hooya
Aspiring Contributor
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Message 4 of 7

Re: BTYahoo/openworld email not accessed since 2016/17

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Wasn't looking to reactivate it as such.

More keen to know if I no longer have access to it that all the data is deleted. 

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-Richie-
Guru
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Message 5 of 7

Re: BTYahoo/openworld email not accessed since 2016/17

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@Hooyawrote:

Wasn't looking to reactivate it as such.

More keen to know if I no longer have access to it that all the data is deleted. 


Yes, once deleted all content is also removed.

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Hooya
Aspiring Contributor
766 Views
Message 6 of 7

Re: BTYahoo/openworld email not accessed since 2016/17

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Oddly emails don't bounce back when sent to the address. Is that normal for a deleted account?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: BTYahoo/openworld email not accessed since 2016/17

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Yes, for some strange reason.

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