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Distinguished Sage
Distinguished Sage
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Message 11 of 24

Re: @BTinternet.com email accounts are blocking my emails


@Tonyclayton wrote:

Because friends with BTinternet.com addresses feel that they cannot change. As my email address is hosted as part of my web hosting package with justhost.com would not the problem remain the same?



Of course not, you wouldn't be using BT mail servers you would still be using your hosting company's mail servers as now. It is not compulsory to have an @btinternet.com email address.

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Tonyclayton
Aspiring Contributor
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Message 12 of 24

Re: @BTinternet.com email accounts are blocking my emails

Thank you. However, the problem of sending to btinternet.com addresses and getting a clear and straightforward solution to the problem remains.

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Distinguished Sage
Distinguished Sage
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Message 13 of 24

Re: @BTinternet.com email accounts are blocking my emails

Indeed

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Message 14 of 24

Re: @BTinternet.com email accounts are blocking my emails


@MikeMaskwrote:

@Simon-D - I can assure that its nothing to do with the subject or email content as we've tested it with the email content stripped down to just a couple of words and it still bounces. We've also worked through all the advice at www.bt.com/bulksender. We have also sent a number of emails to the postmaster@btinternet.com account but we've had no replies. What do you suggest next?


Hi @MikeMask

In my experience this has nothing to do with your emails or their content but the reputation of your mail hosting company. If they have allowed some dubious spammer to send from their email server then it’s all the domains hosted on that IP address that get blocked. Of course if you are using your own server then that’s a different matter.

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Tonyclayton
Aspiring Contributor
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Message 15 of 24

Re: @BTinternet.com email accounts are blocking my emails

How do you set up your own server?

 

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Distinguished Sage
Distinguished Sage
685 Views
Message 16 of 24

Re: @BTinternet.com email accounts are blocking my emails

Don't even think about it on a dynamic IP from an ISP residential service.

Tonyclayton
Aspiring Contributor
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Message 17 of 24

Re: @BTinternet.com email accounts are blocking my emails

I have a fixed IP...
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Distinguished Sage
Distinguished Sage
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Message 18 of 24

Re: @BTinternet.com email accounts are blocking my emails


@Tonyclayton wrote:
I have a fixed IP...

So if you moved ISP to BT Business, with a fixed IP address, you would be given .btconnect.com which has nothing to do with the residential email service, and instead uses Office365.

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Distinguished Sage
Distinguished Sage
644 Views
Message 19 of 24

Re: @BTinternet.com email accounts are blocking my emails

With regard to your original problem, are you sure your hosting company has configured your SPF/DKIM/DMARC credentials correctly?

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Tonyclayton
Aspiring Contributor
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Message 20 of 24

Re: @BTinternet.com email accounts are blocking my emails

As I do not have a home BT broadband connection this does not help me much, I'm afraid. I have not taken up an IP transfer because of the severe problems trying to send emails to @btconnect.com addresses. My complaint is that genuine and important emails are censured and deemed to be spam so that no trace of the email reaches the recipient. There is no mechanism for recipients to decree that my emails should get through. Furthermore I have spent hours trying to resolve this issue.
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