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Geooff1
Beginner
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Message 1 of 2

BTinternet email suspended due to suspicious activity

When I try to log-in to my btinternet.com email, I get a message that the account has been secured due to suspicious activity. I am unable to proceed to change the password as the details of DOB/Postcode/security question are not being recognised. This may date back to an old primary account  to which my own email account was originally linked but I have tried any combination that would have been used. I have phoned the BT helpline but they seem unable to trace my account at all. My emails were accessible until last night.  Any suggestions?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BTinternet email suspended due to suspicious activity

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

Can you see the email account when you log onto your MyBT and go to your products then email manage?

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