Basic email? Where is it?

[llinx]

New customer. Bt is up and running. I am supposed to go to my products - scroll down to email - set up email.

I am not seeing anything about either a basic or standard email in my products.

[rbz5416]

I believe that email was withdrawn for new customers some time ago.

https://www.ispreview.co.uk/index.php/2022/06/broadband-isp-bt-to-scrap-email-and-cloud-for-new-cust...

View this as a good thing as there are much better alternatives.

[llinx]

What kind of ISP doesnt have an email account associated with it?

I have been forced to use something called gmail. I had hoped to have broadband and email all together. 

Can't really say Im impressed with BT's changes but if thats what im stuck with, then so be it ( not a good thing to post for a new customer whos account is less than 48 hours old)

[gg30340 · Accepted solution]

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@llinx wrote:

What kind of ISP doesnt have an email account associated with it?

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BT, Virgin, EE, Sky and Plusnet to name but a few.

Was there any thing in the adverts or BT's pages or in your BT Broadband contract state that you would be able to create a BT email account?

See Link and sub links. BT Basic is only available to BT Broadband customers who had a BT email account and have since left BT Broadband and wish to retain their email account.

BT Email products | Types of BT Emails | BT Help

[llinx]

yes, it said it came with a basic email 

[llinx]

Never mind. I will get used to gmail. Maybe one day BT will revise their no email policy. All else seems fine though. It is also me to be fair. I find change to something new difficult (never used gmail before so maybe its a case of getting used to it).

Thank you for the help anyway 🙂

[Les-Gibson]

Gmail is excellent and much better than BT email, personally I would say that you've had a very lucky break

[licquorice]

Exactly, I have no idea why anyone would want to lock themselves to an ISP email when they can have a completely transportable address.