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Beginner
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Message 1 of 6

Bt email app

Why do we keep getting a message that our token has expired and we have relogin on both our phones

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5 REPLIES 5
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Moderator
Moderator
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Message 2 of 6

Re: Bt email app

Hi @csotherton,

Welcome to our Community. I am sorry to see that this is happening for you.

I'm going to send you a private message with some details on how you can reach our support for the app.

Thanks

DanielS

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Newbie
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Message 3 of 6

Re: Bt email app

Hello - I am also getting the same message and would appreciate any help to resolve the problem.

Thanks

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Bt email app

Ditch the BT mail app and use Blue mail

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Beginner
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Message 5 of 6

Re: Bt email app

I am also receiving a constant notification on my wife's android phone that the 'Authorisation Token Expired' and need to re-login.  This never used to happen when we were with BT Yahoo Mail so if there is a fix, I would love to hear about it, may I also have the  'private message'?

 

Pastel10

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Moderator
Moderator
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Message 6 of 6

Re: Bt email app

Hi @pastel10 sorry that you are getting the token expired message. The email team is aware of this issue. Check out https://community.bt.com/t5/Email/Email-migrations-Update-from-BT/td-p/2062527 and we don't require further examples at this stage. We will update the forum on this error when we have further information.

cheers

John

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