Thanks old-email but having read your post, whilst it is similar to mine, it is not the same. I have already spent 3 hours on the phone to calcutta
You mean I'm likely to have your problems with my sub-accounts once I transfer to the paid account?
If you upgrade your primary account to premium all the existing sub-accounts automatically get upgraded as well. I've done it.
For info, go to my profile page and click on the post 'The Answer'. If you can't find it PM me.
The whole process and communications has been a complete #@lls up and everyone should complain. Don't be too hard on the Calcutta boys, there are only 30 of them and they are running around like headless chickens trying to deal with the flood of confused and irate 'customers' affected. Meanwhile senior managers keep their heads below the parapet.
I know what's supposed to happen - the OP's experience is that what should happen doesn't.
As far as support is concerned the email I got from residential said "Thanks for getting in touch; we’re really busy at the moment staying match fit following the launch of BT Sport, so it may take us a bit longer than usual to get back to you. "
The obvious solution is to extend the deadline on the mail issue. Good job didn't go BT Sport and miss half the first game of the season eh!
I'll pm you if I run into trouble but I had not planned to register for the premium mail until nearer the deadline.